Help Center
We're here to help you create the perfect portrait
What do you need help with?
I Didn't Receive My Digital Portrait
Can't find your download or email?
Track My Canvas Order
Where's my canvas print?
I Don't Like My Portrait
Generate again or get a refund
Is This Website Legitimate?
Can I trust Loverse?
How Does It Work?
New here? Start here!
More Questions & Answers
Everything else you might want to know
Will the portrait really look like my grandchild?
Yes! The portrait preserves their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
🎨 Good to know: Each portrait is uniquely generated by AI, so it may look slightly different from the example images. That's what makes yours one-of-a-kind!
Why doesn't my portrait look exactly like the example?
Each portrait is uniquely generated - that's what makes it special!
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme, small details like pose, background, or clothing may vary.
💡 Tip: Don't like the variation? Click GENERATE again for a completely different version. Unlimited!
What photo should I upload for best results?
For the best portrait, use a photo that is:
- Clear and well-lit - no shadows on the face
- Front-facing - looking at the camera
- Recent - shows how they look now
- Close-up of face - we can crop if needed
⚠️ Avoid: Blurry photos, sunglasses, heavy filters, or photos from very far away.
Can I order portraits for multiple grandchildren?
Absolutely! Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles - princesses, superheroes, dinosaurs
- Each portrait is made individually with love
Matching portraits for siblings make wonderful gifts!
What do I get with a digital portrait?
- 4K ultra-high resolution image file
- Print up to 16×20 inches (40×50 cm)
- Instant delivery - right after checkout
- Email delivery - also sent to your inbox
- Unlimited downloads
Can I print the digital portrait myself?
Yes! Perfect for printing.
- At home - on your own printer
- Local stores - Walgreens, CVS, Walmart (same-day!)
- Online - Shutterfly, Snapfish, etc.
4K resolution = perfect quality up to 16×20 inches.
What can I do with my digital portrait?
So many options!
- 🖨️ Print at home or local store
- 📱 Phone wallpaper
- 💻 Computer background
- 📘 Photo books
- 🎴 Cards, mugs, puzzles, blankets
- 📱 Share on Facebook or by text
The file is yours forever!
What sizes are available?
- 8×10 inches (20×25 cm) - Desks, small spaces
- 11×14 inches (28×35 cm) - Shelves, side tables
- 16×20 inches (40×50 cm) - Walls, larger displays
What is the canvas quality like?
Museum-quality:
- Premium cotton-poly canvas
- Fade-resistant archival inks
- Sturdy wooden frame (1.25" deep)
- Ready to hang - no frame needed
- Lasts for generations
Do I also get the digital file with a canvas?
Yes! Every canvas order includes:
- ✅ Physical canvas delivered to you
- ✅ Digital file (instant download)
Share the digital version with family while waiting for the canvas!
Where do you ship from?
We ship locally from your country!
- 🇺🇸 USA → ships from USA
- 🇬🇧 UK → ships from UK
- 🇪🇺 Europe → ships from Europe
- 🇦🇺 Australia → ships from Australia
- 🇨🇦 Canada → ships from Canada
Faster delivery, no customs fees!
Will it arrive in time for a special event?
📧 Digital - INSTANT
Last-minute? Print same-day at Walgreens, CVS, Walmart.
🖼️ Canvas - Order 10+ days before
For birthdays, order at least 10 days early.
What if my canvas arrives damaged?
We'll replace it FREE!
- Take a photo of the damage
- Contact us via Live Chat
- We'll ship a replacement immediately
Is my payment secure?
Yes! Bank-level encryption.
We accept:
- All major credit cards
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
🔒 Your card details are encrypted. We never see or store them.
Is my photo safe?
Completely private and secure:
- Encrypted during upload
- Used only to create your portrait
- Automatically deleted within 24 hours
- Never shared or sold
I'm not good with computers. Can you help?
Absolutely! We help grandparents every day.
- Click the Live Chat button
- Tell us what you need
- We'll walk you through step-by-step
- We can even create it for you!
Don't be shy - that's what we're here for!
How do I upload a photo from my phone?
- Tap "Upload Photo" on the product page
- Tap "Allow" when asked to access photos
- Browse and select your photo
- Tap "Done" or "Select"
💡 Can't find it? Check "Recent" or "All Photos" album.
Still Have Questions?
We're here to help! Chat with a real person right now.
We typically respond within minutes!