Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers praised this customizable photo product for its "excellent quality" and "vibrant colors." Grandparents loved giving personalized images of grandchildren, noting the pictures were "very realistic" and "easy to download." The product arrives "well packaged" and often "much before the expected date." Customers transformed photos into gifts like puzzles.
My granddaughter loved it! Great quality. Will definitely purchase more in the future.
Dear Connie,
That makes my day! So happy your granddaughter loved her portrait — there's nothing better than seeing their faces light up. And thank you for the kind words about the quality!
We'd love to create more magical moments for her whenever you're ready 😊
Warmly, Clément - Founder
Excellent quality, colors are vibrant and the picture of our granddaughter looks just like her. Awesome.
Thank you RD! So glad the portrait captured your granddaughter so well — that's always the best compliment we can receive. Enjoy it!
Warmly, Clément - Founder
Very realistic
Thank you Everett! We are glad you are happy with the result. 😍 - Joël
deformed legs extremely disappointed
Great quality print
Thank you Jenni! So glad you're happy with the quality 😊
Warmly, Clément - Founder
Almost wish I had more than six grandchildren so I could choose more of your great designs.
Dear Sally,
Ha! That made me smile 😄 What a wonderful compliment — I'll take it! Six grandchildren sounds like you've already got a fantastic crew to spoil though.
Thank you so much for your kind words, it truly means a lot.
Warmly, Clément - Founder
Can't wait to see the final result
Dear Sally,
Thank you so much! I hope you'll love the final result 😊
Warmly, Clément - Founder
great photo, easy to download
Thank you L! Glad it was quick and easy 😊
Warmly, Clément - Founder
Hola!!!Quedé encantada,con las fotos, para mis nietos
La chica rayo y él murciélago volador.
Era la primera vez, que había comprado y quedé fascinada, todo perfecto, bien embalado, llegó mucho antes de la fecha prevista.... Y mis niet@s encantados
Con una gran sonrisa.
Mil gracias.
Querida Esperanza,
¡¡¡Hola!!! 😊
¡Qué alegría leer tu mensaje! Saber que era tu primera vez con nosotros y que todo salió perfecto me llena de satisfacción.
Pero lo mejor de todo es imaginar esas grandes sonrisas de tus niet@s al verse como la chica rayo y el murciélago volador... ¡Esos momentos no tienen precio!
Mil gracias a ti por confiar en nosotros, Esperanza. Ha sido un verdadero placer.
Calurosamente, Clément - Fundador
Absolutely adorable! My niece loved them so much and so did we! I highly recommend!!!
Thank you Martina! We are glad you are happy with the result. 😍 - Joël
Fantastic,so pleased with the quality.
Thank you so much Anette. We are glad you are happy with the result . 😍 - Joël
The photo's of the kids came out great, very impressed
Thank you so much Grant. We are glad you are happy with the result . 😍 -Joanna
Got two different images of my two granddaughters which I love. Giving one to elder granddaughter as a birthday gift and keeping the second until march for the youngest. They had fun choosing their own personal pics so happy all round.
Thank you so much Ella. We are glad you are happy with the result . 😍 -Joanna
My grandkids loved these pictures, had them turned into puzzles for them. So cute.
Thank you so much Donna. We are glad you are happy with the result . 😍 -Joanna
Ho trovato il vostro sito su Facebook. Ho una nipotina e mi sono divertita un sacco a giocare con la su imagine in diverse categorie. A forza di provare erano così belle e realistico che ho comprato una foto . Bellissime. Consiglio il sito e serio e le foto sono bellissime
Grazie mille Michaela. Siamo contenti che tu sia soddisfatto del risultato. 😍 -Joanna
😄
Thank you so much Gabrielle. We are glad you are happy with the result . 😍 -Joanna
This picture turned out so great. Can’t wait to give it to my granddaughter for Christmas
Thank you Sandy! We hope she loves it 🙏⚡️
-Patricia
