Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers praised the "beautiful pictures" and "amazing" quality of this personalized fairy image product. Many bought it as gifts for granddaughters and loved the imagination it inspires. One customer was disappointed, expecting a physical product but receiving a digital file to print. Overall, shoppers found it "enchanting" with age-appropriate imagery.
Absolutely love the image
Marcus, glad you love it! 😊
Warmly, Clément - Founder
Loved this ! Grand daughter loved it too ! Bought another one for my grandson!
Dear Ambria,
So happy to hear both you and your granddaughter loved it! 😊 And the fact that you came back for your grandson — that really means a lot.
I hope he loves his just as much!
Warmly, Clément - Founder
It is perfect! I absolutely love it! The color and quality is amazing! I’m so glad I bought it. I definitely recommend for others to buy one!
Scott, thank you so much for this wonderful review! 😊
I'm thrilled to hear it turned out perfect and that the colors and quality really impressed you. That truly means a lot!
And thanks for recommending us to others — that's the best compliment we could receive.
Warmly, Clément - Founder
Bonjour, Mon arrière petite fée (arrière petite-fille) est maintenant avec moi. Elle s'appelle Aliss. Sa grand-mère (ma fille) est décédée et je la vois dans ses yeux et son sourire. C'est ma deuxième commande et je suis toujours aussi enchantée. Merci !
Amazing, i think this was the perfect present, i would order again!!!✨
Amazing to hear, Georgi! So glad it turned out to be the perfect present ✨ That really means a lot! And with over 200 themes to explore, there's always a new magical surprise waiting 🧚
Warmly, Clément - Founder
Absolutely love it, better than I even expected.
Dear Fionnuala,
That's so lovely to hear — thank you! There's nothing better than exceeding expectations 😊
Warmly, Clément - Founder
Beautiful picture am so happy with this purchase would highly recomend
Dear Jeanette,
So happy to hear you love it! Thank you for the kind words and the recommendation 😊
Warmly, Clément - Founder
Ein sehr schönes Bild ,wirklich super gemacht werde noch eins bestellen im September.Auch eine schnelle und sichere Lieferung.
Preisleistung ist auch ok.Ich bin sehr zufrieden 😁 🥰
Mit freundlichen Grüßen Silke Glier
Dear Silke,
vielen herzlichen Dank für Ihre tolle Bewertung! 😊
Es freut mich wirklich sehr, dass Ihnen das Bild so gut gefällt und Sie zufrieden sind – das ist genau das, was wir hören möchten! Schön auch, dass die Lieferung reibungslos geklappt hat.
Wie schön, dass Sie im September noch eins bestellen möchten – da gibt es so viele wunderbare Themen zur Auswahl!
Herzliche Grüße,
Clément - Gründer
I am very pleased with the product .
Thank You
Soe Win, thank you so much! Really glad you're pleased with it 😊
Warmly, Clément - Founder
Beautiful pictures.
Dear Sara,
Thank you so much! So happy you loved them 😊
Warmly, Clément - Founder
It is such an amazing way to show your grandchildren how wonderful your imagination is! You can be anything you can imagine🥰🥰
Dear Marylin,
What a beautiful way to put it — 'you can be anything you can imagine' That's exactly the magic we hope to capture! There's something so special about sparking that sense of wonder in a grandchild's eyes and showing them just how limitless their imagination can be.
Thank you for sharing this — it truly made my day!
Warmly, Clément - Founder
oke oke oke oke oke oke oke oke oke oke oke oke oke oke oke oke oke oke oke oke oke oke oke
Thank you Linhvusdfsdfhammy! 😄
Glad it's all oke oke oke!
Warmly, Clément - Founder
It is beautiful and I cannot wait to see my Granddaughters face when she opens it.
Dear Lisa,
Thank you so much! I can only imagine the pure magic on your granddaughter's face when she opens it Those moments are truly priceless.
I hope it brings her so much joy!
Warmly, Clément - Founder
This is a lovely gift for my granddaughter. It is for her birthday, I am sure she will love it.
Dear Sally,
Thank you so much for your kind words! I hope your granddaughter has a wonderful birthday — I'm sure her eyes will light up when she sees it. What a thoughtful gift!
Warmly, Clément - Founder
All I can say is it’s beautiful. I can’t wait for my grand daughter to see it. Thank you for the quality.
Dear Janice,
Thank you so much — that truly means a lot! I hope your granddaughter's face lights up when she sees it. Those moments are what make this all worth it. 😊
Warmly, Clément - Founder
These are great!
It’s awesome!
Hannalaura, so happy you love it!
Warmly, Clément - Founder
It’s beautiful.. I was impressed that the image body was age appropriate to the face. Love it!
Dear Margarita,
Thank you so much! That's such a great observation — getting the proportions right so everything looks natural and age-appropriate is something we really care about. So glad it caught your eye and that you love the result! 😊
Warmly, Clément - Founder
so pleased with my picture. My grandaughter looks amazing. Stumbled across this website late at night and within 10 mins had the most gorgeous picture of my grandchild that i can print as many copies as i want. Great variety of to chose from. Thank you
Dear Dani,
What a lovely story — those late-night discoveries are sometimes the best ones! So happy you're pleased with how your granddaughter turned out as a fairy. She must look absolutely magical ✨
Thank you so much for taking the time to share this!
Warmly, Clément - Founder
I was skeptical but it arrived just as advertised. So beautiful. Will order again
Jeff, really appreciate you giving it a shot despite the skepticism — that makes the positive reaction mean even more! So glad it turned out beautiful. Looking forward to your next order 😊
Warmly, Clément - Founder
Beautiful and thank you so much for working w me on her eye color!
Dear Melissa,
Thank you so much! I'm really glad we could get her eye color just right — those little details make all the difference. 😊
Warmly, Clément - Founder
Très jolie et réaliste, donne un beau rendu,prix très élevé
Chère Anne-Marie,
Merci beaucoup pour votre retour ! Ravie que le rendu vous plaise et que le réalisme soit au rendez-vous
Je comprends votre remarque sur le prix, c'est un retour que je prends en compte. Sachez que nous travaillons constamment à offrir la meilleure qualité possible.
Merci pour votre confiance !
Chaleureusement, Clément - Fondateur
It was really sweet. Very happy with it.
Dear Abby,
So glad you loved it! Thank you for the kind words 😊
Warmly, Clément - Founder
I loved the pictures. They produced high quality enchanting photos we will enjoy for years.
Just love it - can’t wait to see our grandaughters face when she opens it!
Dear Diane,
That excitement is everything! 😊 I just know her little face is going to light up when she sees herself as an enchanted fairy. What a beautiful gift from a loving grandparent.
I hope the moment is as magical as you're imagining it to be — enjoy every second of it!
Warmly, Clément - Founder
