Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
AI-generated personalized portrait service creating custom images of children in guardian angel themes. Customers praised the "amazing likeness" and facial feature accuracy, with recipients loving their portraits. One customer noted an issue with bow strings in the AI-adjusted image. Overall highly rated for quality and emotional impact.
If you see the AI adjusted image I chose showing my granddaughter's head you will see the strings of the bow are not correct and look wrong. If you can provide me with a corrected image I'd greatly appreciate it.
Dear Sally,
Thank you for your feedback — I completely understand how a detail like the bow strings can stand out, especially when you want everything to look perfect for your granddaughter.
I'd love to get this corrected for you. Please reach out to our team through the chat on our website and they'll be happy to help make it right.
Warmly, Clément - Founder
Love it so much
Dear Sheryl,
So glad you love it!
Warmly, Clément - Founder
Every order I make is 💯 perfection ♥️
Thank you Denise! We are glad you are happy with the result. 😍 - Joël
Amazing likeness of my Granddaughters facial features. She loved it and kissed her own face.
Dear Gayle,
Oh my goodness, the image of your granddaughter kissing her own face just melted my heart! 😊 That's the most adorable reaction I've heard — when a child recognizes themselves and loves what they see, it truly doesn't get better than that.
Thank you so much for sharing this beautiful moment with us. It clearly means the world to her, and it means the world to us too.
Warmly, Clément - Founder
Very pleased with my purchase. My older granddaughter loved her birthday gift. Her huge smile was priceless. The second purchase is for another granddaughter who has a birthday later this month. They both came out great. So happy with this purchase and will buy again.
Dear Ann,
Thank you so much for sharing this! That huge smile from your granddaughter is exactly what makes this so special — there's really nothing like seeing their faces light up. 😊
It's wonderful to know the second portrait came out just as great, and I'm sure your other granddaughter is going to love hers just as much when her birthday comes around!
It means a lot that you're planning to come back — with so many themes to explore, there will always be something perfect for each of your granddaughters.
Warmly, Clément - Founder
My grand daughter looks so beautiful in this pic just love it so much. Have it hanging on my wall. You guys do a great job
Dear Sheryl,
That means the world to hear! Knowing it's hanging on your wall makes me so happy — what a beautiful way to celebrate your granddaughter. Thank you for the kind words about our team, they truly put their hearts into it.
Warmly, Clément - Founder
krásné
Milá Marie,
Děkuji krásně! 😊
Vřele, Clément - Zakladatel
Absolutely Gorgeous! I’m so pleased. Well worth the money! I will definitely use your services again!❤️❤️❤️
Dear Leigh,
Thank you so much, this truly made my day! 😊 I'm so happy you love how it turned out — there's nothing better than hearing that! ❤️
We'd love to create something special for you again anytime. With over 200 themes to explore, there's always a new magical portrait waiting! ✨
Warmly, Clément - Founder ❤️❤️❤️
