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The gift they'll talk about forever
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Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Second picture ordered for our 5 year old daughter and she absolutely adores them. Even had a go at turning myself into a pilot just for fun, ended up buying that too!
Jeremy, so glad to hear your daughter adores both her portraits! That's brilliant that you gave it a go yourself too โ love that it turned into a family thing ๐ Thanks for coming back for a second order, it really means a lot.
Warmly, Clรฉment - Founder
My great grandson looks awesome 10/10. A1
Robin, so glad your great grandson looks awesome as a dino runner! That means a lot
Warmly, Clรฉment - Founder
The most personal thing to give to a child. Top quality, wonderful bright colors, professional!
Dear Joan,
Thank you so much for those kind words! You're so right โ there's something truly special about giving a child something made just for them. I'm thrilled the colors and quality lived up to your expectations.
Warmly, Clรฉment - Founder
Absolutely fabulous. So happy with the canvas.
Dear Ann,
So happy to hear that! Thank you for the kind words ๐
Warmly, Clรฉment - Founder
Bought canvas for my great grandson. Dispatched and received very quickly. Love it and Iโm sure he will too. Highly recommend this company.
Dear Janet,
Thank you so much for your lovely words! It's wonderful to hear the canvas arrived so quickly and that you love how it turned out. I'm sure your great grandson is going to absolutely light up when he sees himself as a Triceratops Guardian โ what a fun surprise for him!
It means the world to us when grandparents like you take the time to recommend us. Thank you for your trust, Janet.
Warmly, Clรฉment - Founder
But Granny said 4 yr old Teddy.. I want a real dragon!! Bless him.. heโs over the moon with excitement!
Dear Belinda,
Oh that is absolutely priceless!! ๐ Little Teddy wanting a real dragon is the best compliment we could ever receive โ it means it looked real enough to spark that imagination! Bless him indeed, what a reaction!
So happy his excitement is through the roof โ that's exactly the kind of magic moment that makes what we do so special.
Warmly, Clรฉment - Founder
Je suis vraiment contente de la photo de mon petits-fils en pompier. Je l'ai fait agrandir sur une toile
Je lui ai offert en cadeau il รฉtait extrรชmement content
Dear Cรฉcile,
Quel bonheur de lire votre message ! ๐ Imaginer votre petit-fils dรฉcouvrir son portrait en pompier sur toile et รชtre 'extrรชmement content'... c'est exactement ce genre de moments qui donne tout son sens ร ce que nous faisons.
Vous avez eu une super idรฉe de le faire agrandir sur toile, รงa rend le portrait encore plus impressionnant !
Merci beaucoup pour ce retour, Cรฉcile. ๐
Chaleureusement, Clรฉment - Fondateur
Super cute and accurate photo. Just wish a larger photo could be printed with the digital download. I have to use this a the canvas is pretty pricy. Thanks
Hi Dottie,
Thank you for the kind words โ so glad the portrait turned out super cute and accurate! That's always what we're aiming for ๐
I completely understand your feedback about the print size with the digital download, and I appreciate you sharing that. It's the kind of input that really helps us think about how we can improve things going forward.
Warmly, Clรฉment - Founder
Our grandkids are going to absolutely LOVE these and I loved being able to print a 5 x 7 to keep!
Charlie, so glad to hear that! The excitement of grandkids discovering themselves riding an Ice T-Rex is always priceless And love that you printed a 5x7 to keep for yourself โ grandparents deserve their own copy too!
Warmly, Clรฉment - Founder
Super fint billede, er dog lidt lรฆngere undervejs ( lidt over en uge)
Hej Gitte,
Tak fordi du deler din oplevelse! Dejligt at hรธre, at billedet blev super fint ๐
Jeg forstรฅr godt, at leveringstiden var lidt lรฆngere end forventet โ det tager vi til os, og vi arbejder lรธbende pรฅ at forbedre det.
Varmt, Clรฉment - Grundlรฆgger
Absolutely delighted with the canvas, great customer service which was reassuring.
Dear Customer,
Thank you so much! I'm really glad you love the canvas and that our team made the experience reassuring for you โ that means a lot to us.
Warmly, Clรฉment - Founder
The birthday boy got a real thrill seeing himself flying on a โDinoโโฆ almost as much as his mum, dad, grandparents, uncles and aunties โฆ who all thought it was a great present! He has a little 5 month old sister who will soon be ready for her own photo with the Unicorn perhaps. Thanks for a providing a very efficient serviceโฆ and lots of joy!
Gordon, what a fantastic birthday moment! I love that the whole family got a thrill out of it โ when uncles, aunties, and grandparents are all equally impressed, you know you've nailed the gift! ๐
And how wonderful that his little sister already has a portrait waiting in her future. Something tells me she's going to love it just as much when her turn comes!
Thank you for sharing this โ it truly made my day.
Warmly, Clรฉment - Founder
Turned out great, we bought two and loved them!
Hi Eleni,
So glad you loved both of them! Double the fun ๐
Warmly, Clรฉment - Founder
I gave the portrait to my grandson on Friday for his 4thBirthday. He absolutely adored it. It was a huge hit. He said he didnโt remember being on the dinosaur ๐คฃ๐คฃ I was so delighted as it was something completely. Thank you Loverse.
Dear Maureen,
Oh my goodness, 'he didn't remember being on the dinosaur' That is absolutely priceless!! What a brilliant little man you have there โ that's honestly one of the best reactions we've ever heard!
So happy it was a huge hit for his 4th birthday. Those moments of pure wonder on their faces are just magical, and it sounds like you absolutely nailed this gift!
Thank you so much for sharing this story, it truly made our day ๐
Warmly, Clรฉment - Founder
More than happy with my canvas
Thank you so much, Anita! That's wonderful to hear ๐
Warmly, Clรฉment - Founder
Again this company has outdone themselves. This my 3rd purchase & the have maintained their amazing high standards with their pictures. Again, I am over the moon with the purchase for my grandson for Xmas. Three more to go!!
Dear Deborah,
Three purchases in and still over the moon โ that truly means the world to us!
Knowing you trust us again and again for your grandchildren's gifts is the greatest compliment we could receive. Your grandson is going to love his flying dino portrait this Christmas!
And three more to go โ how exciting! Each one is going to be just as special, I'm sure of it. What a wonderful grandmother you are!
Warmly, Clรฉment - Founder
I have order twice from this companyand both times were very prompt service and delivery.
Patrick, thanks so much for coming back for a second order โ that really means a lot! Glad to hear everything went smoothly both times. We'll keep it up! ๐
Warmly, Clรฉment - Founder
The picture of my great-grandson on the dinosaur is amazing๐ Very surprised how quickly it arrived!
Dear Heather,
What a wonderful gift for your great-grandson! So glad the dinosaur portrait turned out amazing And happy it arrived faster than expected too!
Warmly, Clรฉment - Founder
Photo turned out with too much yellow.
