Versand
DELIVERY & FULFILLMENT POLICY
Digital Portrait Downloads
- Delivery Method: Instant email delivery to the address provided at checkout
- Delivery Timeframe: Within minutes of purchase completion
- File Format: High-resolution digital file suitable for personal printing
- Important: Digital files are delivered automatically. Please check your spam, junk, and promotions folders if you do not see your order within 15 minutes. By completing your purchase, you acknowledge that digital products are delivered immediately and are non-refundable once the download link has been sent.
CANVAS PRINTS (Delivered to Your Door)
Processing time: 1 to 3 business days. Each canvas is custom-made just for you.
Shipping:
- United States: 5 to 7 business days
- Worldwide: 5 to 10 business days
Tracking: You'll receive a tracking number by email within 3 to 4 business days of your order.
Carriers: USPS, UPS, FedEx, DHL, or local equivalent depending on your location.
Customer Responsibility
By placing an order, you confirm that:
- The email address provided is accurate and actively monitored
- The shipping address provided is complete and correct
- You understand that digital products are delivered electronically and canvas prints are custom-produced upon order
- You will contact our support team at order@loverse.ai for any delivery concerns before initiating a payment dispute
Delivery Issues
If you have not received your order:
- Digital orders: Check spam/junk/promotions folders, then contact us for redelivery
- Canvas orders: Track your package using the link provided, then contact us if delivery is delayed beyond the estimated window
We respond to all inquiries within 24-48 hours. Our team is committed to resolving any delivery concerns promptly.
Dispute Policy
We encourage customers to contact us directly before filing a payment dispute. Chargebacks filed without prior communication may be contested with full delivery evidence including timestamps, tracking data, and email delivery confirmations.