Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers praised this customizable digital print for its "vibrant colors and stunningly detailed" quality. Shoppers said it's "so easy to create" and makes an "amazing present" for grandchildren. The images "turned out amazingly" when printed and framed. One customer noted it appeared "a little dark" but matched the preview shown.
My daughter, now grown, was so completely ecstatic with her transformation into the "cat princess". I took a photo from a wedding reception and sent it to you. I couldn't be more happy with the result. She loves cats. Thank you so very much!
Dear Ainslie,
What a beautiful story! The fact that you took a photo from a wedding reception and turned it into something so personal and meaningful for your daughter â that's such a thoughtful gesture. And knowing she loves cats, the Cat Princess must have been the perfect choice!
Hearing that she was 'completely ecstatic' truly made my day. Those reactions are exactly why we do what we do. đ
Thank you so much for sharing this with us, Ainslie. It means the world.
Warmly, ClĂŠment - Founder
Just beautiful! It turned out amazingly.
I had it printed and am framing it for my grandchild.
Dear Joanne,
Thank you so much! I love that you're having it printed and framed â what a beautiful gift for your grandchild. I'm sure it's going to be a treasure on their wall!
Warmly, ClĂŠment - Founder
My Granddaughter loved this and it was so easy to create
Dear Trudy,
So glad your granddaughter loved it! And yes, we really tried to make the process as simple as possible, so it's great to hear that came through đ
Warmly, ClĂŠment - Founder
These images are really good and so many themes to choose from. Five stars.
Hi Caitlin,
Thank you so much! Really glad you loved the result and found a theme that was just right. đ
Warmly, ClĂŠment - Founder
My grand daughter is going to LOVE looking at herself as a CAT PRINCESS! Her imagination will run wild- and for that, I thank you!
Dear Carol Ann,
This made me smile so big! I can already picture her face when she sees herself as a Cat Princess There's nothing quite like watching a little one's imagination light up like that!
Thank you for sharing this moment with us â it truly means the world.
Warmly, ClĂŠment - Founder
Was an amazing present for my granddaughter
Dear Kerri,
So happy it made a wonderful gift for your granddaughter! đ
Warmly, ClĂŠment - Founder
Soooo beautiful
Amazing print - vibrant colors and stunningly detailed!
Dear Lynn,
Thank you so much! So glad the colors and details came through beautifully đ
Warmly, ClĂŠment - Founder
My daughter loved it x thank you.
Dear Michelle,
So lovely to hear your daughter loved it! That makes my day đ x
Warmly, ClĂŠment - Founder
Looks great! Good quality
Dear Nancy,
Thank you so much! So happy you love it đ
Warmly, ClĂŠment - Founder
Super danke
Waldemar, freut mich sehr!
Herzliche GrĂźĂe, ClĂŠment - GrĂźnder
A little dark but thatâs what the photo shows.Lovely product. Exactly as shown and quick, easy purchase and ability to download and save.
Hi there,
Thank you for the kind words and the 4 stars! You're right â the AI works closely from the original photo, so lighting and tones do carry through. Glad you found the whole experience smooth and easy from start to finish đ
Warmly, ClĂŠment - Founder
