Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers praised this custom portrait service for creating beautiful, personalized fairy-themed artwork. Reviews highlight "fantastic quality," quick turnaround (downloads in 30 minutes), and an "easy process." Shoppers loved gifting portraits to grandchildren, calling them potential "family heirlooms." The digital format made downloading and printing simple.
I love the digital prints! My grandchildren are going to love them too.
Dear Nita,
Thank you so much! I can already imagine the smiles on your grandchildren's faces when they see them 😊
Warmly, Clément - Founder
This is my second project. The first was so successful I made another 4 for the other grandchildren. Such an easy process, I’d picked, got the creations, and received the 4 downloads within 30 minutes. The quality is just fantastic. I’ll be back again.
Dear Lyn,
What a wonderful compliment — going from one portrait to four more for all the grandchildren says it all! I love that each of them will have their own special creation.
And 30 minutes from start to finish for all four — so glad the process felt smooth and effortless for you. That's exactly what we aim for.
We'll be here whenever inspiration strikes again. With so many themes to explore, I'm sure you'll find more perfect matches for your grandchildren! 😊
Warmly, Clément - Founder
Had this done for Father's day. Such beautiful work.
Dear Debra,
What a lovely Father's Day gift idea! So glad it turned out beautifully 😊
Warmly, Clément - Founder
Everyone loved this picture. We’re sure it will become a family heirloom!!!
Laszlo, thank you so much for those kind words! 😊
Knowing that everyone loved it truly makes my day, and the idea of it becoming a family heirloom — that's honestly the greatest compliment we could receive. It means this portrait will carry memories for generations, and that's exactly what we hope for.
Thank you for trusting us with something so meaningful!
Warmly, Clément - Founder
Awesome photo. My grand daughter loved it!
Dear Sharon,
So happy to hear your granddaughter loved it! That reaction is what it's all about 😊
Warmly, Clément - Founder
Love this beautiful piece of artof my granddaughter
Jana, so glad you love it! There's something truly special about seeing your granddaughter as a meadow fairy
Warmly, Clément - Founder
Turned out BEAUTIFUL
Dear Lisa,
Thank you so much! So happy it turned out beautiful 😊
Warmly, Clément - Founder
The picturethan expected. Of my granddaughter was even better than expected. I went right back and ordered one of my grandson on the dragon.
Tom, that's amazing to hear! So glad the Meadow Fairy portrait of your granddaughter exceeded your expectations — and I love that you went straight back to order one of your grandson on the dragon. He's going to look epic on that one!
Thank you for trusting us with both grandkids!
Warmly, Clément - Founder
Great !!!!
Great to hear, thank you! 😊
Warmly, Clément - Founder
My daughter’s portrait turned out so cute! She was so surprised and we are both obsessed! I can’t wait to have one made for my son :)
Dear Shannon,
This makes me so happy to read! Knowing your daughter was surprised and that you're both obsessed with how it turned out is exactly what we hope for 😊
I'm sure your son's portrait is going to be just as special — he's lucky to have such a thoughtful mom!
Warmly, Clément - Founder
Thank you so much. My little granddaughter turning 4 asked me for Fairies for her upcoming birthday in April. I’m sure she will love the portrait of herself as the fairy for many years to come.
Dear Tanya,
What a wonderful birthday surprise for your little one! There's something so special about a child seeing themselves as the very thing they wished for — I can only imagine her face when she unwraps her own fairy portrait on her big day
Thank you for trusting us with such a meaningful gift. Wishing her the happiest 4th birthday in April!
Warmly, Clément - Founder
My granddaughter will love this!!
Thank you so much! There's nothing better than knowing a granddaughter is about to have her eyes light up 😊 I hope she absolutely loves it!
Warmly, Clément - Founder
Just beautiful. The image is so clear, my Granddaughter LOVED it!!!
Dear Dana,
So happy to hear your granddaughter LOVED it! That reaction is everything 😊
Warmly, Clément - Founder
We love this picture and our great granddaughter will love it too. We couldn't believe how easy it was to download and print.
Dear Laraine,
How wonderful that you're getting this for your great granddaughter — she is going to absolutely love it!
So glad the download and printing process was smooth and easy for you too. That really means a lot to hear.
Warmly, Clément - Founder
