Frequently Asked Questions
Tap any question to see the answer
✅ Is this website safe and legitimate?
Yes! Loverse has been trusted by thousands of grandparents since 2023.
- ⭐ 4.8 stars from 1,300+ reviews on Trustpilot
- 🛒 Secure checkout powered by Shopify
- 💳 PayPal, Apple Pay, Google Pay accepted
- 📧 Real humans answer your questions via Live Chat
🔐 Is payment secure?
Yes! Bank-level security. We accept:
- All major credit cards
- PayPal
- Apple Pay
- Google Pay
🔒 Your card details are encrypted. We never see or store them.
✨ Will it really look like my little one?
Yes! The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
🎨 GOOD TO KNOW: Each portrait is uniquely generated, so it may look slightly different from the example images. That's what makes yours one-of-a-kind!
💡 TIP: Not happy with the first result? Simply click the GENERATE button again to create a new version - it's instant and unlimited!
📷 What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit - no shadows on the face
- Front-facing - looking at the camera
- Recent - shows how they look now
- Close-up of face - we can crop if needed
⚠️ AVOID: Blurry photos, sunglasses, heavy filters, or photos from very far away.
💰 What if I don't like the portrait?
WE'LL REDO IT UNTIL YOU LOVE IT
Not happy? Click GENERATE again for a new version - instant and unlimited!
Want to try a different photo? We'll create a new portrait FREE.
Still not right? 100% money-back guarantee.
Over 1,300 customers rate us ⭐ 4.8/5 on Trustpilot
⏰ How long will it take to receive my portrait?
📧 DIGITAL PORTRAIT: INSTANT
- Appears on your screen right after checkout
- Also sent to your email
- Check your spam folder if you don't see it!
🖼️ CANVAS PRINT: 5-10 BUSINESS DAYS
- Printing: 1-2 business days
- Shipping: 3-6 business days
- Tracking code sent to your email
🎁 Will it arrive in time for a birthday or event?
Plan ahead for the best experience!
📧 Digital Portrait - INSTANT
Perfect for last-minute gifts! Print at home or at Walgreens, CVS, Walmart same day.
🖼️ Canvas Print - Order 10+ days before
For birthdays and special events, we recommend ordering at least 10 days in advance.
🌍 Where are canvases shipped from?
We ship locally from your country! If you're in the US, it ships from the US. Same for UK, Australia, and other countries.
You get:
- Museum-quality canvas
- Fast 3-6 day delivery
- Tracking code included
- Free replacement if damaged or lost
📐 What size is the digital portrait? Can I print it?
Your digital file includes:
- 4K quality - ultra high resolution
- Print up to 16×20 inches (40×50 cm)
- Perfect for Walgreens, CVS, Walmart printing
- Great for phone wallpapers, cards, Facebook
👨👩👧👦 Can I order for multiple grandchildren?
Absolutely! Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles - princesses, superheroes, dinosaurs
- Each portrait is made individually with love
💡 Tip: Making matching portraits for siblings? Many grandparents love hanging them side by side!
🆘 I need help. I'm not good with computers.
We're here for you! We help grandparents like you every day.
Click the button below to chat with us!
We can walk you through it step-by-step or even create it for you.
🔄 I don't like my first result. What can I do?
JUST CLICK "GENERATE" AGAIN!
Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one - it's instant and unlimited!
Still not happy? You can also:
- Try a different photo - sometimes a clearer photo works better
- Contact us via Live Chat - we'll help you get it right
- Request a full refund - 100% money-back guarantee
🎨 Why doesn't it look exactly like the example?
Each portrait is uniquely generated - that's what makes it special!
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme, small details like pose or background may vary. This means your portrait is truly unique - no one else has the same one!
💡 TIP: Don't like the variation? Click GENERATE again for a different unique version!
Still Have Questions?
We're here to help! Chat with a real person right now.
We typically respond within minutes!
Customers praised this digital printable product for its realistic, amazing quality. Shoppers loved the convenience of instant download and home printing, with one noting they were "too impatient to wait." The product was successfully used as a Christmas greeting on social media, receiving positive engagement.
I love all the pictures so much. Cant believe how realistic they all are. My granddaughter loves her princess canvas
Thank you so much Michelle. We are glad you are happy with the result . 😍 -Joanna
Fabulous i am so happy with my portrait image i look foward printing it thanks so much will be in touch for another one
Dear Caroline,
So happy to hear you love it! I'm sure it's going to look amazing once printed 😊
Looking forward to hearing from you when you're ready for the next one!
Warmly, Clément - Founder
Beautifully donevi was happy with my portrait of my son thank you
Dear Caroline,
Thank you so much! So glad you're happy with how your son's portrait turned out 😊
Warmly, Clément - Founder
Great and fast to order love this thank you the pictures on the website are amazing so thank you . And the ease of ordering and printing my own at jome was the key for me i was too impatiebt to wait so i printed this in the comfort of my own home
Excellent. I love the realistic rendition. This made a great Christmas greeting on Facebook and enjoyed by everyone in my Facebook family. Lots of likes & loves.
Stephen, thank you so much for sharing this! 😊
Knowing your portrait became a hit on Facebook with all those likes and loves from your family — that's honestly the best kind of feedback we could ask for. There's something really special about a picture that brings people together like that, even digitally.
Really glad the Snowy Magic rendition felt realistic and lived up to the Christmas spirit!
Warmly, Clément - Founder
Very cute, I used the image for Christmas gifts for the other grandparents.
Dear Ruth,
That's such a thoughtful idea — sharing the portrait as a Christmas gift for the other grandparents! I'm sure it brought big smiles all around 😊
Thank you for the lovely review!
Warmly, Clément - Founder
These look so real they are amazing!
Thank you Wanda. We are glad you are happy with the result. 😍 - Joanna
The backgrounds are beautiful so many to choose from !
Thank you Wanda. We are glad you are happy with the result. 😍 - Joanna
Wonderful!
Thank you Tammy. We are glad you are happy with the result. 😍 - Joanna
Love them
These are beautiful
