Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Custom princess photo transformation service that creates beautiful, authentic-looking portraits. Customers said "it came out simply beautiful" and praised the excellent quality. Popular as gifts for granddaughters. Some noted subjects appear too dark against backgrounds. Quick delivery and easy process, though pricing is higher than expected for some.
Beautiful photo imaging, but I feel that the subject is too dark in comparison to the background
I ordered around 6 prints of my daughter in different princess poses and outfits. The pictures are truely beautiful, captures detail so perfectly. You literally can't go wrong. You can upload any photo you like and see the image before purchasing. Well worth the money. I just love this website. 1000% recommend.
Dear Claire,
What a wonderful review, thank you so much! 😊 Six prints — your daughter must have quite the royal collection now! It makes me so happy to hear that the detail and quality truly impressed you across all of them.
I love that you highlighted being able to preview the image before purchasing — that's something really important to us, so it means a lot when customers appreciate it.
Your 1000% recommendation absolutely made my day. Thank you for your trust and your enthusiasm, Claire!
Warmly, Clément - Founder
I gifted these lovely pictures to my granddaughters for their birthdays and they loved them! The photos that I uploaded are professionally positioned and look so authentic. What little girl doesn’t want to live out her fairytale of being a princess or riding a unicorn? Thank you for providing me with great photos that will last a lifetime!
Thank you Flora! We are glad you are happy with the result. 😍 - Joël
Absolutely loved the end result, it’s a fairyland photo of my granddaughter! It’s up on a wall with a small led light illuminating it as well as other pictures lit also. Worth every penny@
Thank you so much Robert! We are glad you are happy with the result. 😍 - Joël
I am so happy that I ordered these, they are absolutely beautiful!
Thank you so much Alma. We are glad you are happy with the result . 😍 -Joanna
Such a beautiful picture of my granddaughter. Everyone comments on it as I have it on canvas in the hall. Just need to have my other grandchildren done now. Thank you
Thank you so much Jayne. We are glad you are happy with the result . 😍 -Joanna
Got this for my granddaughter who absolutely loved it. I was thrilled that i could fulfill her wish of being a princess.
Thank you so much Alison. We are glad you are happy with the result . 😍 -Joanna
My girls are obsessed with their new posters in their room 💕 they feel like real princesses 💕
Thank you so much Samantha. We are glad you are happy with the result . 😍 -Joanna
amazing. will make a lovely Christmas present!
Thank you so much Rebecca. We are glad you are happy with the result . 😍 -Joanna
Over the Moon absolutely Beautiful
Thank you so much Tracy. We are glad you are happy with the result . 😍 -Joanna
This photo is of the 2nd granddaughter that I ordered but you gave me the same granddaughter twice…I wish to return the pink granddaughter to get the right granddaughter in the pink dress and the photo you have Is of her.
Absolutely love my yellow princess picture of my granddaughter,it is beautiful. I ordered 2 more princess pictures of my other granddaughters. Then I had a 16X20 canvas’s made. All are beautiful. Very satisfied
Thank you so much Love! I hope your granddaughters are loving their new portraits 🙏
-Patricia
It was a very easy process, even for a novice like myself. Loved the outcome and grand daughter was over the moon. Would defo use again
Thank you so much Sue! We hope she loves it 😍
-Patricia
I would definitely buy from here again, loved the way they turned out.
Merveilleux c’est de toutes beauté
It amazed me how beautiful this turned out to be. Such a wonderful idea.
Dear Linda,
That's so kind of you to say! It really means a lot to know it turned out beautifully and that the idea resonated with you. 😊
Warmly, Clément - Founder
Amazing product!
Very easy to and quick delivery such a great gift idea
Araceli, thank you so much! Really happy it arrived quickly and made for a great gift 😊
Warmly, Clément - Founder
Beaitiful!
Jean, thank you! So glad you love it ✨
Warmly, Clément - Founder
Wonderfull so pleased
Dear Pamela,
So glad you love it! Thank you for your kind words 😊
Warmly, Clément - Founder
I received my canvas photos and I absolutely love them. My granddaughters will be so thrilled with them. I am keeping them to give as Easter gifts. They will love them too! Thank you so much!
Dear Kathy,
What a wonderful idea to save them as Easter gifts! I can only imagine the looks on your granddaughters' faces when they unwrap them That moment is going to be so special.
Thank you for your kind words — it truly means a lot to know you love them!
Warmly, Clément - Founder
Most perfect photo it has made me very happy I’m in the process of having it made up. Thank you for your help and service
Dear Kerri,
So glad to hear the portrait made you happy — that truly means a lot! I hope it looks wonderful once it's all made up. Thank you for your kind words about our service 😊
Warmly, Clément - Founder
It came out simply beautiful. It was beyond my expectation.
Dear Patricia,
Thank you so much! I'm thrilled it exceeded your expectations — that truly means a lot to us. 😊
Warmly, Clément - Founder
I ordered 4 different ones , one for each of my grandchildren and we love them . The kids were so excited. My youngest granddaughter chose this one and it turned out beautiful
Couldn’t have been more pleased
Dear Nancy,
What a wonderful idea to get one for each of your grandchildren! I can just imagine the excitement when they all got to see their portraits 😊 And how special that your youngest granddaughter picked the Golden Princess herself — no surprise it turned out beautiful!
So happy you're all pleased. Thank you for sharing this with us, it truly made my day.
Warmly, Clément - Founder
