Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers praised the personalized princess photo canvas as "absolutely gorgeous" and "beautiful." The photo quality is excellent with vibrant printing. Popular as gifts for granddaughters' birthrooms. One customer noted excessive follow-up emails after purchase, but all reviewers gave 5-star ratings.
Amazing and excellent service so far
Dear Tracy,
Thank you so much — really glad to hear you're having a great experience! 😊
Warmly, Clément - Founder
Absolutely beautiful!
Robert, thank you! So glad you loved it 😊
Warmly, Clément - Founder
I loved it! This makes the second one that I’ve bought. . They were both beautiful and my grand daughters love them..
Dear Carolyn,
A repeat customer — that truly means the world to me! Knowing both portraits turned out beautiful and that your granddaughters love them makes it all worth it. There's nothing better than seeing little ones light up like that. Thank you so much for coming back and for trusting us again! 😊
Warmly, Clément - Founder
Absolutely gorgeous
Karron, thank you so much! So glad you loved it 😊
Warmly, Clément - Founder
The photo was fantastic!
However, the inundation of e mails afterwards looking for reviews, additional orders, exclusive codes, etc. was just too much!!!!!
Stop it guys, you're going to lose a customer!!!
Paul, thank you for the kind words about the portrait — really glad it turned out fantastic!
And I hear you loud and clear on the emails. That's totally fair feedback, and I appreciate you being direct about it. We'll work on dialing that back — the last thing we want is to annoy someone who loved their experience. You can unsubscribe anytime at the bottom of any email, but honestly, we should be better about this on our end.
Thanks for letting us know, Paul.
Warmly, Clément - Founder
Absolutely GORGEOUS. I will definitely be purchasing more canvases from here!
By granddaughter was thrilled to get a “princess picture” of herself for her 7th birthday.
It went into her new bedroom as soon as she got it❤️
Beautiful I’m very happy👍
Dear Barbara,
Thank you so much! So happy you love it 😊
Warmly, Clément - Founder
Loved the photo it came out beautiful my daughter loves it
Tony, glad to hear it came out beautiful and that your daughter loves it! That's what it's all about 😊
Warmly, Clément - Founder
Loved it
The photo printed beautifully. I'm pretty sure my granddaughter will love it.
Dear Julie,
Thank you so much! I'm glad the print turned out beautifully. I have a feeling your granddaughter is going to absolutely love it too 😊
Warmly, Clément - Founder
