Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers praised this customizable photo product for creating "absolutely beautiful" images of children on unicorns. The digital download option allows easy printing at local shops. Shoppers loved the "excellent quality," quick delivery, and how it "exceeded expectations." Some noted sizing confusion and price concerns, but overwhelmingly customers called it "the best gift ever."
Lovers is the best company. They really do care. When our picture arrived it was damaged in transit. Contacted Loverse and they had a replacement here in time for my granddaughters birthday party. Canât wait to use them again.
Dear Donna,
Thank you so much for sharing this â it truly means the world to hear that we 'really do care,' because we genuinely do. I'm so sorry the original arrived damaged, and I'm really relieved our team was able to get the replacement to you in time for your granddaughter's birthday party. That was the moment that mattered, and I'm glad we didn't miss it.
I hope her face lit up when she saw it! đŠ
Can't wait to create something special for you again.
Warmly, Clément - Founder
Very pleasing canvas and granddaughter was delighted. However, your quick response to my order for that one didnât allow me to alter in time, the size for our other granddaughter who will receive a larger (and very beautiful) canvas for her forthcoming birthday. All good but I will have to make it up in some way to the first granddaughter.
Dear C L,
Thank you for taking the time to share your feedback â I'm glad the canvas was pleasing and that your granddaughter was delighted with her Flying Unicorn Princess!
I completely understand the frustration of not being able to adjust the size in time. I'm sorry about that â I can see how wanting both granddaughters to feel equally special matters so much. I'm sure you'll find a wonderful way to make it up to her, and knowing she has a grandparent who cares this deeply, she's already very lucky.
If there's anything we can do to help, please don't hesitate to reach out to our team via chat â we'd be happy to see what's possible.
Warmly, Clément - Founder
Excellent artwork, easy ordering, instant despatch, great price.
Dear Sally,
Thank you so much for this lovely review! I'm really glad the whole experience was smooth from start to finish. đ
Warmly, Clément - Founder
Just beautiful!
Dear Sally,
Thank you so much! đ
Warmly, Clément - Founder
So pleased with the four digital pictures for my grandchildren . They are delighted . Great customer service when I needed an alteration . Thanks Loverse
Dear Robyn,
What a joy to hear that all four grandchildren are delighted! That's exactly the reaction we hope for đ
And thank you so much for the kind words about our customer service team â they'll be thrilled to know the alteration worked out perfectly for you.
Warmly, Clément - Founder
Beautiful love it so alike going to give it for Easter.love it!
Dear Thea,
So happy you love it! đ What a wonderful Easter surprise â I'm sure it's going to bring the biggest smile!
Warmly, Clément - Founder
Love it it is beautiful so alike she is going to love it give it for Easter.
Love hearing that, Thea! đ What a wonderful Easter surprise â she's going to be so thrilled when she sees it! Hope it makes the day even more magical.
Warmly, Clément - Founder
My grandchild wet made she absolutely loved it
Dear Alicia,
That makes my day! Knowing your grandchild absolutely loved it is exactly why we do what we do đ
Thank you so much for sharing that!
Warmly, Clément - Founder
Excellent
Ray, glad you loved it! đ
Warmly, Clément - Founder
This turned out perfect. Actually unbelievable. Everyone loved it. Thank you!
Dear Melanie,
This makes me so happy to read! 'Actually unbelievable' is exactly the reaction we hope for đ
So glad everyone loved it â that's the best compliment we could ask for. Thank you for your kind words!
Warmly, Clément - Founder
I ordered the digital image and it came through within minutes. Color was clear and the quality allowed me to print 20x30 which turned out beautifully. I ordered 4 images of my granddaughter for her birthday and she was so happy with her gift. Will definitely use this site again for further purchases.
Dear Christina,
What a wonderful birthday surprise â four portraits! I can only imagine your granddaughter's face discovering herself as a Flying Unicorn Princess The fact that she was so happy with her gift truly means the world.
And great to hear the quality held up beautifully at 20x30 â that must look stunning!
With over 200 themes to explore, I'm sure you'll find plenty of new magical adventures for her in the future đ
Warmly, Clément - Founder
Absolutely loved it
Hey Keagan, so glad to hear that! đ
Warmly, Clément - Founder
She loved it
Tom, so glad she loved it! That's what it's all about đ
Warmly, Clément - Founder
Ik heb nog maar eens een bestelling geplaatst voor een mooie foto van mijn kleindochter. Nu op een vliegende Unicorn. Het is werkelijk prachtig. En mijn kleindochter vind het steeds geweldig. Alle afbeeldingen zijn supermooi en van perfecte kwaliteit.
Marc, wat fantastisch om je weer te zien! đ
Het doet me enorm veel plezier dat je opnieuw een bestelling hebt geplaatst en dat het resultaat je weer niet heeft teleurgesteld. Een vliegende Unicorn â wat een prachtig thema voor je kleindochter!
En dat zij het telkens weer geweldig vindt, dat is toch het mooiste compliment dat er bestaat. Die reactie van een kleinkind, daar doen we het allemaal voor.
Heel erg bedankt voor je trouw en vertrouwen, Marc. Met meer dan 200 thema's raken we vast niet snel door de mogelijkheden heen đ
Warm, Clément - Oprichter
I couldnât be happier with my Unicorn print for my granddaughters 4th Birthday present. Exceeded all of my expectations. The quality of the photo is exceptional. I had it printed on canvas in Australia and it turned out perfect. This picture was the talk of the party between the children and Adults. I can 100% recommend this as one of the most beautiful photos you can ever gift a child
Dear Sharon,
What a wonderful review to read! Knowing that the portrait was the talk of the party â with both the children AND the adults â honestly made my day. That's exactly the kind of magic we hope to create.
And what a great idea to have it printed on canvas locally in Australia â so glad it turned out perfectly! Your granddaughter must have felt like the most special little princess at her 4th birthday
Thank you so much for taking the time to share this and for such a heartfelt recommendation. It truly means the world.
Warmly, Clément - Founder
Loved it. My photo was perfectly merged into the dream story. Sent to my Granddaughters, cant wait to hear their response.
Dear Diana,
So glad you loved how the photo turned out! There's truly something special about that moment when little ones see themselves in a magical scene like that
I really hope your granddaughters are absolutely thrilled when they see it â I'd love to hear their reaction if you feel like sharing it!
Warmly, Clément - Founder
Very happy with the flying unicorn princess canvas I purchased for my great granddaughter's birthday. Fast delivery and well packaged.
Dear Dreen,
Thank you so much for this lovely review! What a wonderful birthday gift for your great granddaughter â I hope she absolutely loved it! đŠ
I'm really glad the delivery was fast and everything arrived in perfect condition. That matters a lot to us.
Wishing your great granddaughter a very happy birthday!
Warmly, Clément - Founder
Instant delivery and excellent quality. The picture is seamless. I will definitely order again!
Lyne, thank you so much! I'm really glad the quality met your expectations and that everything arrived smoothly. Looking forward to your next order â with over 200 themes, there's always a new adventure to discover! đ
Warmly, Clément - Founder
Finished product is spot on and very professional. I feel the product is simply overpriced utilizing todays technology. A better price would result in a 5 star rating.
Paul, thanks for the kind words â glad the portrait turned out spot on! I hear you on the pricing concern, and I appreciate the honest feedback. It's something I think about a lot as we grow. There's still a good amount of human work behind each portrait to get the quality right, but I'm always looking for ways to make it more accessible. Thanks for taking the time to share your thoughts â it genuinely helps.
Warmly, Clément - Founder
Beautiful
Colleen, thank you so much! đ
Warmly, Clément - Founder
