Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers praised this personalized photo product for exceeding expectations with "gorgeous" photos and "very vibrant" colors. The customization feature allows easy face insertion, with home printing convenience. Shoppers particularly appreciated purchasing for grandchildren, noting the cherished keepsake quality.
Looked just like her and she was so pleased with it.
Dear Gaynor,
That's wonderful to hear — knowing she was so pleased with it truly makes my day! 😊
Warmly, Clément - Founder
The unicorn photo is so beautiful. My granddaughter has not gotten it yet but I know she will love it. She loves princesses and unicorns 🦄
Dear Laura,
Thank you so much for your kind words! I can already imagine her face when she sees herself as a unicorn princess — a little girl who loves both princesses AND unicorns is in for a truly magical moment!
I hope she absolutely loves it. If you'd like to share her reaction, we'd love to hear about it!
Warmly, Clément - Founder
Lovely poster and amazingly fast delivery. It arrived the day before my grand daughter's 4th birthday party which had a Disney 'Frozen' theme. It looked perfect displayed on the table and is now on her bedroom wall where she can see it as she goes to sleep at night.
Dear Linda,
What a wonderful story — I love that it arrived just in time for the party and fit the Frozen theme so perfectly!
Knowing it went from the birthday table to her bedroom wall, where she sees it every night before falling asleep, truly makes my day. That's exactly the kind of magic we hope to create.
Thank you for sharing this — happy belated 4th birthday to your granddaughter! ❄️
Warmly, Clément - Founder
Very pleasing canvas and granddaughter was delighted. However, your quick response to my order for that one didn’t allow me to alter in time, the size for our other granddaughter who will receive a larger (and very beautiful) canvas for her forthcoming birthday. All good but I will have to make it up in some way to the first granddaughter.
Dear C L,
Thank you for taking the time to share your feedback – I'm glad the canvas was pleasing and that your granddaughter was delighted with her Flying Unicorn Princess!
I completely understand the frustration of not being able to adjust the size in time. I'm sorry about that – I can see how wanting both granddaughters to feel equally special matters so much. I'm sure you'll find a wonderful way to make it up to her, and knowing she has a grandparent who cares this deeply, she's already very lucky.
If there's anything we can do to help, please don't hesitate to reach out to our team via chat – we'd be happy to see what's possible.
Warmly, Clément - Founder
Very beautiful. I highly recommend this website
Dear Marissa,
Thank you so much! So glad you loved it 😊
Warmly, Clément - Founder
I'd been looking at the unicorn princesses picture for a while and couldn't decide whether to have one done or not. Well I'm so pleased that I had one done of my Granddaughter, it's absolutely amazing quality, well worth the money. Our Granddaughter loves it. The service was very good and delivery within a week.
Dear Nicola,
Thank you so much for your lovely review! I'm so glad you decided to go for it — and even happier to hear your Granddaughter loves it! That's truly the best part for us, seeing their faces light up 😊
It means a lot that you noticed the quality too, we really do put a lot of care into every single portrait.
Thank you for your trust, Nicola!
Warmly, Clément - Founder
Excellent artwork, easy ordering, instant despatch, great price.
Dear Sally,
Thank you so much for this lovely review! I'm really glad the whole experience was smooth from start to finish. 😊
Warmly, Clément - Founder
It is beautiful and my grand daughter loves it.
Thank you so much! Knowing your granddaughter loves it truly makes our day 😊
Warmly, Clément - Founder
Absolutely beautiful result, my granddaughter love her princess picture we gave her for her golden birthday!
Robert, what a wonderful gift idea for a golden birthday — that makes it even more special! Knowing your granddaughter loved seeing herself as a princess truly makes our day. Thank you for sharing that moment with us.
Warmly, Clément - Founder
Je suis vraiment satisfaite et recommande.
L impression est formidable ,le cadre solide et la toile de bonne qualité. Effet assuré.
Dear Djamila,
Merci beaucoup pour ce retour ! Ravie que la qualité de l'impression, du cadre et de la toile soient à la hauteur. 'Effet assuré', c'est exactement ce qu'on espère à chaque fois 😊
Chaleureusement, Clément - Fondateur
My granddaughter absolutely loved it… thankyou
Dear Natasha,
That makes me so happy to hear — there's nothing better than knowing it put a big smile on her face! 😊
Thank you for sharing that with us.
Warmly, Clément - Founder
we bought two and loved them!
Eleni, so glad you loved them both! 😊
Warmly, Clément - Founder
Gorgeous print, absolutely love it. Quick delivery aswell....
Dear Pauline,
So glad you love it! And happy to hear the delivery was quick too 😊
Warmly, Clément - Founder
Prachtig zowel de Prinses als de Piraat .
Woudien, bedankt! Fijn om te horen dat zowel de Prinses als de Piraat goed zijn gevallen 😊
Hartelijke groet, Clément - Oprichter
Again this company has outdone themselves. This my 4th purchase & the have maintained their amazing high standards with their pictures. Again, I am over the moon with the purchase for my grandson for Xmas. Three more to go!!
Dear Deborah,
Four purchases in and still going strong — that honestly means the world to me! 🙏
Knowing you trust us again and again for your grandchildren's gifts is the best compliment we could ever receive. And I love that you're already planning three more — your grandkids are going to have the most magical Christmas!
Thank you for your incredible loyalty, Deborah. It truly doesn't go unnoticed.
Warmly, Clément - Founder
C’est super !
Dear Geneviève,
Merci beaucoup ! 😊
Chaleureusement, Clément - Fondateur
