Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers praised this AI-powered portrait creator for transforming photos into wizard-themed artwork. Reviewers said it "turns imagination into beautiful memory" with "excellent facial rendition." Many purchased multiple portraits for granddaughters as gifts. Some noted pricing seemed high for digital downloads, and one wanted additional design options.
My Beautiful Grandaughter, Mayla and Everyone Else Loves her Photo....Thank you!
Dear Chyvahn,
What a joy to hear that little Mayla loves her portrait — and that everyone else does too! There's nothing better than seeing a gift bring smiles all around. 😊
Thank you so much for sharing that with us!
Warmly, Clément - Founder
Charming results, I am a huge fan!
Dear Ann,
So glad you love it — thank you for your kind words! 😊
Warmly, Clément - Founder
Quality of this work is incredible. They look exactly like my granddaughters.. everyone who has seen it falls in love.
Thank you so much Faith. 😍 -Joanna
We absolutely love the picture. We can’t wait to give it to our niece for Christmas. She will absolutely love it as well.
Thank you so much Stacy. We are glad you are happy with the result . 😍 -Joanna
I have ordered from here so many times now and have never been disappointed. Exceptional quality.
Raeanne, it means so much to hear this from someone who keeps coming back! The fact that you've ordered multiple times and have never been disappointed is truly the best compliment we could receive. Thank you for your continued trust — it never gets taken for granted.
Warmly, Clément - Founder
Love the creativity in these photos. They can turn a child imagination into a beautiful memory!
I have purchased three, one for each granddaughter and they absolutely loved them! Well two out of three have, the third will be gifted next week for her birthday when the canvas arrives!!
Wish I could upload a photo but the images are too big. Limited to 10mb and the photos are 16+mb.. 😕
Dear Jayne,
What a wonderful grandma you are — three portraits for three granddaughters! I love that two already loved theirs, and I have a feeling the birthday girl next week is going to be just as thrilled when she unwraps her canvas!
And you're so right — turning a child's imagination into a beautiful memory is exactly what we hope to create.
Regarding the photo size for the review upload, that's a platform limitation unfortunately, but if you'd like to resize them, most phones have a free option to compress photos. We'd love to see their reactions if you manage to! 😊
Warmly, Clément - Founder
It was a perfect birthday present for a 10 year old girl
perfect
Dave, glad it was perfect!
Warmly, Clément - Founder
Purchased three of these for my granddaughters, and they turned out absolutely beautiful! The girls loved them. Very high quality. Would recommend this company without hesitation.
Dear J Kelly,
Thank you so much for this wonderful review! Knowing that all three of your granddaughters loved their portraits truly makes my day. There's something so special about seeing their faces light up, and I'm glad we could be part of that moment for your family.
Really appreciate you recommending us — that means the world coming from a grandparent who clearly puts so much thought into gifts for their grandchildren.
Warmly, Clément - Founder
I absolutely love my wizard girl portrait. And the photo I used was Of me instead of a child. It turned our heart and I can’t wait to use it on Social Media.
Dear Janice,
That's so fun — I love that you used a photo of yourself! 😄 The wizard girl theme clearly suits you perfectly. So glad it turned out great, and I hope it gets all the love it deserves on social media!
Warmly, Clément - Founder
Very cute. I didn’t give five stars because you don’t have a girl on a dragon. That would have been her pick
Traci, thank you for the kind words! So glad you found it cute 😊
And honestly? A girl on a dragon is an awesome idea — I can totally see why that would be her pick! I'm noting that down because we're always adding new themes, and that one deserves to exist.
Warmly, Clément - Founder
It was absolutely beautiful! Was so happy w the final product!
Dear Brenda,
So happy to hear that! Thank you for the kind words 😊
Warmly, Clément - Founder
Beautiful picture
Kerri, thank you so much! So glad you loved it 😊
Warmly, Clément - Founder
I do not have much luck with things things on face book these these pictures are great love them
Robert, really glad this one turned out to be a good experience! I know there's a lot of hit-or-miss stuff out there on Facebook, so it means a lot that the pictures exceeded your expectations. Thank you for giving us a shot! 😊
Warmly, Clément - Founder
It was great, but to be honest it was over priced for a digital download.
Dear Elaine,
Thank you for your honest feedback — I really appreciate it. I'm glad you enjoyed the portrait itself!
I completely understand the feeling about the price for a digital product. It's something I take to heart, and your perspective helps me think about how to offer more value going forward.
Thanks again for sharing your thoughts, Elaine.
Warmly, Clément - Founder
Excellent! Superb picture, gets the faces of my granddaughters just fine.
This Enchanted Wizard is excellent. I tried the Princess riding a Unicorn, but the facial rendition didn't look like my granddaughter, so I moved to this wizard, which looks perfect.
Thank you James! We are glad you are happy with the result. 😍 - Joël
These pictures are superb. An excellent application of AI.
It takes a little perseverance to find just the right selection, as I found that my first choice, the princess on a unicorn, didn't quite capture my granddaughter's face as well as I wanted, but changing to the wizard did the trick, beautifully!
Thank you for the feedback James! We are glad you are happy with the result. 😍 - Joël
beautiful photo for my little one birthday
Thank you again Noppharat! We are glad you are happy with the result. 😍 - Joël
beautiful and it looks just like my grand daughters picture
Thank you so much Diana. We are glad you are happy with the result . 😍 -Joanna
Really good thank you
Thank you so much Kim. We are glad you are happy with the result . 😍 -Joanna
My granddaughter loved her picture! Turned out great! Highly recommended , I did the digital prints and you made it easy. Thanks
Thank you so much Regina. We are glad you are happy with the result . 😍 -Joanna
Great product, easy to order, no issues on delivery.
Thank you so much Lee. We are glad you are happy with the result . 😍 -Joanna
Amazing likeness. Immediately received the download and was able to print it at a local drug store. Perfect for last-minute holiday gifts.
Thank you so much Arleen. 😍 -Joanna
I love this! It is a gift and I am so glad my friend recommended you!
Thank you so much Veronica. We are glad you are happy with the result . 😍 -Joanna
Absolutely love the wizard portrait of my granddaughter…. Had to get another one done of her sister too.
Thank you so much Megs. We are glad you are happy with the result . 😍 -Joanna
Amazing looking
