Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers praised this customizable portrait canvas for transforming photos into beautiful, professional-quality prints. Shoppers said "absolutely stunning" and noted accurate color reproduction and likeness. The easy upload process and fast delivery were highlighted. One customer noted 2 of 5 prints were blurry, advising to check quality before checkout.
Awesome! arrived quickly. i was very satisfied. i will definitely pass it onto other people. Great ! Thank you so much!! I was very happy with my purchase!
Dear Nancy,
Thank you so much for this wonderful review! 😊 Your happiness truly means the world to me, and I'm so glad everything arrived quickly too!
It's incredibly kind of you to want to share Loverse with others — that's honestly the best compliment we could ever receive.
Warmly, Clément - Founder
perfektní
Pavlíno, děkuji! 😊
S pozdravem, Clément - Zakladatel
Prachtig en heel mooi voor ons kleinkind
Beste Heidi,
Wat fijn om te horen dat het portret in de smaak valt! Ik hoop dat jullie kleinkind er ook van geniet 🌟
Hartelijke groet, Clément - Oprichter
I was skeptical like I said before, but I think I would try anyway. I received the canvas and I was not disappointed. So I decided on a second one when it arrived. I was not dissatisfied. In fact it was beautiful. So now I have ordered a third one.
Carl, great to hear you gave us a shot despite the skepticism — and that each canvas has lived up to the last! It means a lot that you kept coming back, especially after starting with some doubts. That kind of trust is earned, and I'm glad we earned yours.
Enjoy the third one — with over 200 themes, there's no shortage of magic to explore!
Warmly, Clément - Founder
Très original, je ne l’ai pas encore offert à ma petite fille qui a 7 ans aujourd’hui mais qu’on ne pourra pas fêter avant samedi
Je suis sûre d’une chose, elle va adorer 😊
Chère Chantal,
Merci beaucoup pour ce retour ! 😊
Joyeux anniversaire à votre petite-fille pour ses 7 ans ! Je suis convaincu qu'elle va adorer samedi quand elle découvrira son portrait — à cet âge-là, la magie opère à chaque fois ✨
J'espère que la fête sera magnifique !
Chaleureusement, Clément - Fondateur
Wonderful product...quality was a 10!!!
Dear Julie,
Thank you so much! So happy to hear the quality hit a perfect 10 for you 😊
Warmly, Clément - Founder
Stunning!
Caitlin, thank you so much! 😊
Warmly, Clément - Founder
Beautiful picture for the perfect birthday present.
Dear Holly,
Thank you so much! So glad it made the perfect birthday present
Warmly, Clément - Founder
I ordered three and they looked like my great grandchildren were picked up and placed on the canvas. Highly recommend!
I love it and so will my granddaughter just beauiful she is 18 now but i got my 3year old grandson and my five year old grandaughter one so decide my 18 year oldgranddaughter should have one to when she was five yrs old thank you
Absolutely stunning! What a beautiful way to present to my two-year-old granddaughter on this Easter Sunday her birthday present in these beautiful photos on canvas. She was absolutely delighted and couldn’t have chosen a better gift for her second birthday colors were amazing and the print so delicately designed for my little girl. Representative’s at this site were amazing and was able to get my granddaughter her gift by the time her birthday arrived which is today. I recommend this site wholeheartedly and hope you enjoyed it as much as we did.
Thank you
Jan F.
Dear Janet,
What a wonderful message to read — thank you so much for sharing this! Knowing your little granddaughter was absolutely delighted on her birthday, and on Easter Sunday no less, truly makes my day. What a special way to celebrate turning two!
I'm so glad the colors and the print lived up to what you were hoping for — those details really matter, and it means a lot to hear you noticed them.
And thank you for your kind words about our team. They worked hard to make sure everything arrived in time for today, and I know they'll be thrilled to hear it all came together perfectly for your granddaughter's big day.
Happy birthday to your little princess, and Happy Easter to your whole family!
Warmly, Clément - Founder
Amazing pictures that I have had so professionally done.
The picture are so very true tocolour thank you so much
Dear Marie,
Thank you so much! I'm really glad the colours came out so true to life — that's something we pay a lot of attention to, and it means a lot to hear it noticed 😊
Warmly, Clément - Founder
Great quality, my granddaughter loved it!
Dear Anne,
So happy to hear your granddaughter loved it! That's what it's all about 😊
Warmly, Clément - Founder
I am extremely pleased with the digital downloads I bought. They are sooo awesome! I took them to the local photo shop and had canvas prints made. I am looking forward to seeing my granddaughters' faces when they see them! I plan on getting digital pictures made for the rest of my grandkids.
Thank you so much for this wonderful review! 😊
I love that you had them printed on canvas at your local photo shop — that's such a great idea, and I'm sure they turned out beautifully!
I can only imagine how magical the moment will be when your granddaughters see themselves as princesses. Those reactions are truly priceless, and I'd love to hear how it goes if you feel like sharing!
And how lucky are the rest of your grandkids — they have more magic coming their way! With over 200 themes, I'm sure you'll find the perfect fit for each of them.
Warmly, Clément - Founder
Awesome job
Das Gesicht ist genau getroffen
Liebe Monika,
Vielen Dank! Freut mich sehr, dass das Gesicht so gut getroffen ist – das ist genau unser Anspruch 😊
Herzliche Grüße, Clément - Gründer
This looks just like my great granddaughter. It is absolutely beautiful. I advise anyone looking to purchase an item for any member of their family or themselves to do it from them. This is the third one I have ordered and I’ll be back for more.
It’s perfect ! Can’t wait to give it to her for her Birthday.
Dear Brenda,
Thank you so much! I hope she has the most magical birthday ✨
Warmly, Clément - Founder
Very happy with the digital images and the fast response time.
Dear Lisa,
Thank you so much! Really glad you're happy with how everything turned out and that we could get it to you quickly 😊
Warmly, Clément - Founder
Really Beautifule photo of granddaughter Thankyou
Bernard, thank you so much! It means a lot knowing the portrait of your granddaughter turned out beautifully. I'm sure she loved seeing herself as a princess! 😊
Warmly, Clément - Founder
The process was so easy to upload a photo and preview what it would look like. I was between two portraits and I appreciated that I could sample both of them first to get an idea of which one I liked better. Very smooth process and the photo turned out great. My girls were very excited!
Dear Jennifer,
Thank you so much for sharing this! It really means a lot to hear that the preview feature helped you decide between the two portraits — that's exactly why we built it, so you can feel confident before choosing.
And knowing your girls were very excited… that's the best part of what we do. Those reactions make everything worth it! 😊
Warmly, Clément - Founder
Love it ! It was exactly as advertised
Better than I imagined. Love it!😍
Dear Karen,
That makes me so happy to hear! 😍 Thank you for your kind words!
Warmly, Clément - Founder
looks great.
Donald, glad you like it! Thank you for the kind words 😊
Warmly, Clément - Founder
Beautiful print - can’t wait to have it printed - lovely gift for my granddaughters
Dear Yvonne,
Thank you so much! Your granddaughters are going to love it There's nothing quite like seeing their little faces light up when they see themselves as a princess!
Warmly, Clément - Founder
Prints have come out so lovely and look just like their pictures
Dear Julie,
So glad to hear the prints came out lovely and capture such a great likeness! That's always what we aim for 😊
Warmly, Clément - Founder
