Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 16 × 20 inches (40 × 50 cm) at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers universally praised this product as "beautiful" and "wonderful," noting it "works very easy with a great result." Popular as a gift for granddaughters, shoppers described reactions as "priceless" and called it "the best present ever." All reviews gave 5-star ratings with overwhelmingly positive feedback about appearance and ease of use.
Love it
Dear Lorie,
So glad you love it! 😊
Warmly, Clément - Founder
Just beautiful! Loved it. Mygranddaughter will be so surprised! Thank you.
Lee, so glad you loved it! I can already imagine your granddaughter's face when she sees herself as an Island Princess ⛵️ — that surprise moment is going to be priceless!
Thank you for your kind words.
Warmly, Clément - Founder
Just the Best present ever
Dear Diane,
What a wonderful thing to hear! 😊 So happy it was a hit!
Warmly, Clément - Founder
My granddaughter is all into Moana and this beautiful photo will keep those memories for her. It's just perfect and the team is so easy to work with and answers any questions! Will use again soon!
Dear Judy,
What a wonderful way to capture her love for Moana! Knowing this portrait will hold those special memories for your granddaughter truly makes our day 😊
So glad the team made everything smooth and easy for you — they'll be thrilled to hear your kind words!
We can't wait to create something magical for you again whenever the time comes!
Warmly, Clément - Founder
Great
Kathy, thank you so much! 😊
Warmly, Clément - Founder
Granddaughter was blown away, she loves it! It really is a beautiful gift.
Dear Customer,
That makes me so happy to hear! There's nothing quite like seeing a little one's face light up like that. So glad she loves her portrait — it truly is a special gift 💛
Warmly, Clément - Founder
The first two were so awesome that I ordered another. I’m not adding the photos because they are Christmas gifts. They will be thrilled !
Bobbie, coming back for a third one is honestly the best compliment we could receive! 😊
I love that you're keeping them under wraps for Christmas — the surprise is going to be so worth it. I can already imagine the excitement when they unwrap them!
Warmly, Clément - Founder
Wonderful
Works very easy with a great result. Love it 😊
Peter, glad to hear it was smooth and easy — and that you love the result! That means a lot 😊
Warmly, Clément - Founder
Love it beautiful
It’s beautiful
Very good
Vani, thank you so much! 😊
Warmly, Clément - Founder
Very beautiful! My granddaughter loves her picture.
Val, thank you so much! Knowing your granddaughter loves it truly makes my day 😊
Warmly, Clément - Founder
The smile when she saw it , said it all . Priceless.
Gerry, that moment — seeing her face light up — truly is priceless. Thank you for sharing that with us. It means the world to know we helped create that smile. 😊
Warmly, Clément - Founder
Tout est parfait depuis passer a la commande a la livraison
Chère Maria,
Merci beaucoup, ravie que tout se soit bien passé du début à la fin ! 😊
Chaleureusement, Clément - Fondateur
Very cute my granddaughter is going to love it
