Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
A customizable digital portrait product that transforms photos into princess-themed artwork. Customers praised the "beautiful" and "gorgeous" quality with excellent likeness. Most loved giving these to granddaughters who were thrilled. Some noted colors appeared darker than expected and occasional facial feature misalignment. Quick delivery and easy ordering process.
It is beautiful and my grand daughter loves it.
Thank you so much! Knowing your granddaughter loves it truly makes our day 😊
Warmly, Clément - Founder
Prachtig zowel de Prinses als de Piraat .
Woudien, bedankt! Fijn om te horen dat zowel de Prinses als de Piraat goed zijn gevallen 😊
Hartelijke groet, Clément - Oprichter
Büşra, thank you so much for the 5 stars!
We're really happy you loved the Rose Princess portrait.
Warmly, Clément - Founder
mesmerized by her own portrait, amazing!
Dear Test,
So happy to hear she was mesmerized! That moment when a little one sees themselves as a Rose Princess and just can't look away — it's truly the best
Thank you for sharing that with us!
Warmly, Clément - Founder
matching dress and portrait for my little princess girl
What a lovely idea to match the dress with the portrait – your little princess must have looked absolutely adorable!
Thank you for the wonderful review!
Warmly, Clément - Founder
its a masterpiece so cute
Thank you so much! 😊 Really glad you love it — 'masterpiece' made my day!
Warmly, Clément - Founder
my daughter lovvesss it!
So happy to hear your daughter loves it! That's what it's all about 😊
Warmly, Clément - Founder
allowing my little warrior feel amazing melts my heart 🥰
That truly melts my heart too There's nothing quite like seeing a little warrior light up and feel amazing — that's exactly what it's all about.
Thank you so much for sharing that with me!
Warmly, Clément - Founder
we love it! so cute my daughter cant stop hugging her portrait
So happy to hear your daughter can't stop hugging it — that's the sweetest thing!
Warmly, Clément - Founder
so cute! perfect portrait for my daughters room!
Thank you so much! Really happy it's a perfect fit for her room 😊
Warmly, Clément - Founder
my girl was so excited with her portrait , it was adorable seeing her excited like this
Dear Test,
That moment when their eyes light up — there's really nothing like it 😊 So happy your girl loved her portrait, those reactions are truly the best part of what we do.
Thank you for sharing this with us!
Warmly, Clément - Founder
my kids loved their portraits, they feel like true princesses!
That's wonderful to hear! Knowing your kids feel like true princesses makes everything worth it
Thank you so much for taking the time to share this — moments like these are exactly why we do what we do.
Warmly, Clément - Founder
Easy and fast experience!
Thank you Maeghan. We are glad you are happy with the result. 😍 - Joanna
My baby is totally in love with her new princess pic 😊
Thank you Mickela! We are glad you are happy with the result. 😍 - Joël
This made my 5 year old granddaughter so happy that she is a real princess now! Good quality picture for sure!
Thank you Cathy! We are glad you are happy with the result. 😍 - Joël
