Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
A photo customization service using AI to transform ordinary phone photos into beautiful artistic prints. Customers praised the "top quality" and said it "exceeded expectations." The canvas features accurate feature matching and fabulous backgrounds. Easy to download and print, making great gifts that recipients "absolutely loved."
The canvas is beautiful 😍
Dear Jackie,
Thank you so much! 😍 So happy you love it!
Warmly, Clément - Founder
This turned out so much better than I could ever imagine! I ordered 2 additional ones once I saw how beautiful they are!
Dear Beverly,
That's exactly the kind of reaction that makes my day! There's nothing better than seeing the result exceed expectations — and the fact that you loved it so much you came back for two more truly means the world. 😊
Thank you so much for your trust and enthusiasm!
Warmly, Clément - Founder
These prints are so cute. I like how you can keep asking AI for another creation. Each one is slightly different, so can choose your favourite. I ordered the download, then had the pics printed onto photo water bottles. Grandkids will love them.
Dear Marcy,
What a creative idea to print them onto photo water bottles! The grandkids are going to absolutely love carrying those around
And you're so right — being able to regenerate and pick your favourite is such a fun part of the process. Each one really does have its own little charm!
Thank you for sharing this, it made my day!
Warmly, Clément - Founder
I just love my canvas, my granddaughter will love this, this is a Christmas gift, I love everything you do, Thank you, I will definitely tell people about you, precious.
Dear Pamela,
What a wonderful message to read! It makes me so happy to know you love the canvas — and I just know your granddaughter is going to be absolutely thrilled when she opens it on Christmas morning! That's going to be such a precious moment.
Thank you so much for your kind words and for spreading the word about us — that truly means the world to me.
Wishing you and your family a beautiful Christmas!
Warmly, Clément - Founder
Top Qualität
Mark, vielen Dank für die tolle Bewertung! Freut mich sehr, dass die Qualität überzeugt hat
Herzliche Grüße, Clément - Gründer
My Granddaughter absolutely loved it. She couldn't believe it was her.
Dear Leanne,
That moment when they can't believe it's really them — there's nothing quite like it! 😊 So happy your granddaughter had that magical reaction.
Thank you for sharing this with us!
Warmly, Clément - Founder
Absolutely beautiful. Thank you so much
Ein wunderschönes Foto, von vielen, die ich bereits bestellt habe.
Liebe Monika,
das freut mich sehr – und dass Sie schon so viele bestellt haben, bedeutet mir wirklich viel. Vielen Dank für Ihre Treue!
Herzliche Grüße, Clément - Gründer
It matched my granddaughter's features exactly. Very pleased.
Dear Alene,
So glad the portrait captured your granddaughter's features so well — that's exactly what we aim for. Thank you for sharing!
Warmly, Clément - Founder
I loved this as soon as I opened it up! My son and daughter in law will love it too... Mostly my granddaughter will love it just as much... Thank you
Dear Coleen,
What a lovely moment — that feeling of opening it up and knowing right away it's going to bring so much joy! I can just imagine the smiles when your son, daughter-in-law, and especially your granddaughter see it. She's going to feel like an absolute princess!
Thank you so much for sharing this with us, it truly means a lot.
Warmly, Clément - Founder
Fabulous choice of backgrounds and it makes a great picture out of an ordinary photo from your phone.
Dear Wendy,
Thank you so much! You're so right — it's amazing what can come from a simple phone photo. So glad you loved the result!
Warmly, Clément - Founder
This is the second one I have ordered. I’m so pleased with them.
Dear Marlisa,
So happy to hear you came back for a second one — and that you're pleased with both! That really means a lot.
Thank you for your continued trust 😊
Warmly, Clément - Founder
Uwielbiam to zdjecie
Droga Marto,
Dziękuję bardzo! 😊
Cieszę się ogromnie, że się podoba!
Serdecznie, Clément - Założyciel
My granddaughter loves it.
Dear Jenny,
That makes us so happy to hear! There's nothing better than seeing a little one light up
Warmly, Clément - Founder
Beautiful
Dear Sandy,
Thank you so much!
Warmly, Clément - Founder
We love our Daisy Princess! Easy to select, download, and print.
Exceeded our expectations.
Jeffrey, so glad to hear the Daisy Princess exceeded your expectations! And great to know the whole process was smooth from start to finish. That really means a lot — thank you for taking the time to share!
Warmly, Clément - Founder
lve it
Dear Elizabeth,
So glad you love it!
Warmly, Clément - Founder
