Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers praised these custom princess portraits as "absolutely beautiful" with "vivid and bright" colors. Popular as gifts for grandchildren, the pictures feature natural-looking artwork. One customer noted pixels appear large up close. One reported unresolved customer service issues.
Beautiful picture, the whole family absolutely love it. A treasures for my granddaughter to keep forever.
Dear Sarah,
What a lovely thought — a treasure for your granddaughter to keep forever Knowing the whole family loves it too makes it even more special.
Thank you so much for sharing this!
Warmly, Clément - Founder
The outcome was really beautiful. It seemed so natural and flawless. I love how it looked like. I'm very impressed and satisfied with the product. Highly recommended.
Dear Ma Basil,
Thank you so much for these kind words! I'm really happy to hear the portrait turned out beautifully and that the result felt so natural — that's exactly what we strive for ✨
Your satisfaction truly means a lot, and I appreciate you recommending us!
Warmly, Clément - Founder
Just Adorable💕🥰💕
Dear Latonya,
Just like your little forest princess!
Warmly, Clément - Founder
Beautiful pic!
Dear Suzanne,
Thank you so much! So glad you love it 😊
Warmly, Clément - Founder
Beautiful, really!!!!! Wow
Dear Suzanne,
Wow, thank you so much!! 😊 So happy you love it!
Warmly, Clément - Founder
Très contente
Chère Jocelyne, merci beaucoup ! Ravie que ça vous plaise 😊
Chaleureusement, Clément - Fondateur
I fell in love with the forest princess, I also purchased this one for my sister to give to her granddaughter, we were both elated when we saw it, we both loved the forest princess, and the velvet princess, absolutely beautiful, my sister was absolutely in awe, Thank you so much for the beautiful work you do, I definitely recommend you, absolutely beautiful, we appreciate you.
Dear Pamela,
What a beautiful message — thank you so much for sharing this! 💚
Knowing that both you and your sister were elated when you saw the portraits truly means the world to me. I can just imagine the two of you discovering them together — that kind of shared joy is exactly why I love what I do. And hearing your sister was absolutely in awe makes me so happy!
It's wonderful that you chose to gift one to her granddaughter too — what a thoughtful gesture. Thank you for your trust, your kind recommendation, and your warm words. We appreciate YOU just as much! 🦚
Warmly, Clément - Founder
Cannot wait to give these to the grandkids. They will love their photo!
Charlie, the excitement is contagious! There's nothing quite like knowing the grandkids are going to light up when they see themselves as a Forest Princess. I hope the moment is as magical as you're imagining it! 😊
Warmly, Clément - Founder
The picture is absolutely beautiful, that l bought for my granddaughters 2nd birthday, the only thing l can say is the pixels are alittle big in the picture up close. but l love it . Thankyou☺️
Dear Louise,
Thank you so much for your lovely words! I'm so happy the portrait turned out beautiful for your granddaughter's 2nd birthday – what a special gift!
I appreciate you mentioning the pixel detail up close – that's really helpful feedback and something we're always working to improve.
I hope her birthday was magical! ☺️
Warmly, Clément - Founder
Beautiful Picture! Will order again!
Dear Elaine,
So glad you love it! Looking forward to your next order 😊
Warmly, Clément - Founder
Had a problem with order. All we got was continued run around asking for more info, and now sender has been blocked by internet provider. Problem remains unresolved. No quality control. .DO NOT ORDER FROM THIS COMPANY!
My Granddaughter loved her birthday gift. Thank you!
Dear Jan,
So happy to hear your granddaughter loved her birthday gift! That really makes our day 😊
Thank you for choosing us to be part of her celebration!
Warmly, Clément - Founder
the four of my great grand children were so excited to see all of their canvases, They all got them hung up in pride of place in order for all to see, they just don’t like them, they love them
James, what a wonderful thing to hear! Four great-grandchildren all lighting up at the same time — I can only imagine the excitement in the room! And 'they don't like them, they love them' — you really had me there for a second 😄
The fact that they're already hung up in pride of place says it all. That's exactly the kind of reaction that makes what we do so meaningful.
Thank you for being such a thoughtful great-grandparent, James. Those canvases are going to bring smiles for a long time to come.
Warmly, Clément - Founder
Super impressed with my canvas order!
Hi Rhonda,
So glad to hear that! Thank you for the kind words 😊
Warmly, Clément - Founder
Wonderful picture!
Thorwald, thank you! So glad you love it 😊
Warmly, Clément - Founder
My grandaughter loved it. The colours were lovely.
Dear Jean,
So happy to hear your granddaughter loved it! And yes, the colours on that one really are beautiful
Thank you for sharing this with us!
Warmly, Clément - Founder
Extremely happy with the two pictures you produced of my grandchildren, they were amazed.
Dear Carolyn,
What a wonderful feeling to know your grandchildren were amazed! That reaction is exactly what makes this so special for us.
Thank you so much for trusting us with portraits of both of them — it truly means a lot.
Warmly, Clément - Founder
We had 6 different pictures all together and loved every single one of them. Each great-grandchild had a different picture and they all loved their picture!
Dear Janice,
Six great-grandchildren, six portraits, and every single one loved theirs — that just made my day! 😊
It must have been such a joy watching each of them discover their own unique picture. What a wonderful way to make every great-grandchild feel special and seen.
Thank you so much for sharing that with us — it truly means the world.
Warmly, Clément - Founder
Just beautiful!
Dear Debra,
Thank you so much! 😊
Warmly, Clément - Founder
I HAPPY IS BEAUTIFULL
Dear Gina,
So happy you love it! 😊
Warmly, Clément - Founder
My ladies love it!
David, glad to hear your ladies love it! That's what it's all about 😊
Warmly, Clément - Founder
Perfect portraits and great gift for my grandchildren !
Thank you !
Dear Catherine,
Thank you so much for your kind words! It makes my day knowing your grandchildren loved their portraits 😊
Warmly, Clément - Founder
Absolutely beautiful rendition of my granddaugter,really captures her looks and energy.
Dear Judith,
Thank you so much for those lovely words! Knowing that the portrait truly captures your granddaughter's looks and energy means the world — that's exactly what we strive for with every single portrait. I can only imagine how special it must be to see her as a Forest Princess!
Warmly, Clément - Founder
I loved my print it was beautiful
Dear Debbie,
So happy to hear you loved it! 😊 Thank you for taking the time to share.
Warmly, Clément - Founder
Picture is beautiful. Colors are vivid and bright. Can't wait to give it to my great niece, she will love it!
Thank you Yalonda! We are glad you are happy with the result. 😍 - Joël
