Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers praised this canvas print for its "vibrant colors and good quality," calling it "beautiful" and "adorable." Popular as a gift for granddaughters, shoppers described it as a "best lifetime gift ever." Packaging was well-protected. One customer suggested matching frames would be a nice addition.
Beautiful for my 4 year old granddaughter! Soooo cute and will be displayed for many years to come.
Ed and Donna, thank you so much! 😊 It makes me so happy to know it'll have a special place on display — knowing it will be part of her world for years to come truly means everything. Your granddaughter is lucky to have such thoughtful grandparents!
Warmly, Clément - Founder
Very beautiful. I highly recommend this website
Dear Marissa,
Thank you so much! So glad you loved it 😊
Warmly, Clément - Founder
This is a lovely gift for my granddaughter. It is for her birthday, I am sure she will love it.
Dear Sally,
Thank you so much for your kind words! I'm sure your granddaughter is going to be absolutely thrilled when she unwraps her Rainbow Star Princess on her birthday — what a wonderful gift!
Wishing her a very happy birthday!
Warmly, Clément - Founder
Adorable!!
Dear Cindy,
Thank you so much!
Warmly, Clément - Founder
Great canvas with vibrant colors and good quality of print. PAckage came very well packed protecting product from bending and getting wet. I am very happy with my purchase and will order more
Rafal, thank you so much for taking the time to share this! Really glad to hear the colors came through vibrant and that the print quality met your expectations. We put a lot of care into the packaging so it's great to know everything arrived in perfect condition.
Looking forward to your next order — with over 200 themes, there's plenty to explore! 😊
Warmly, Clément - Founder
It is beautifu. For my great granddaughter
Dear Karen,
Thank you so much! What a lucky great granddaughter
Warmly, Clément - Founder
A matching frame would be amazing. Or a frame from each setting.. princess, Dino, hcw etc.
Hi Vivian,
Thank you for the 5 stars and for sharing that idea — matching frames for each theme is actually a really cool suggestion! I'm noting it down. Appreciate you taking the time to let us know.
Warmly, Clément - Founder
I love it! A gift for another great granddaughter! She will love it too! So excited to see her open it!
Dear Karen,
Your excitement is contagious! 😊 There's nothing quite like watching a great granddaughter's face light up when she opens a gift like this. I hope that moment is everything you're imagining and more — she's one lucky little girl to have a great grandmother like you!
Warmly, Clément - Founder
We bought it for my granddaughter's birthday gift. Birthday is in March... I don't know if I can let go of it!
Timothy, ha! That made me smile 😄 I completely understand the temptation — it's hard to part with something when it turns out that good. But I have a feeling your granddaughter's face in March will make it worth the wait!
Warmly, Clément - Founder
This is the second time Ive ordered and I couldnt be more happier with the result. Both have been for my grand daughters aged 5 and they have been a hit, to see their eyes light up and the looks on their faces when they unwrapped them. I'll definately be ordering one each for my other grandchildren - Best lifetime gift ever.
Dear Jen,
Reading this truly made my day! There's nothing quite like that moment when a child unwraps something and their eyes just light up — the fact that you've now created that magic twice for your granddaughters is so wonderful to hear.
It means so much that you came back for a second order, and knowing both portraits were a hit with the girls makes all the difference to us. 'Best lifetime gift ever' — honestly, that's the kind of thing that keeps me going!
Your other grandchildren are in for such a treat. I can already imagine more of those priceless reactions coming soon 😊
Warmly, Clément - Founder
It's beautiful. She will love it.
Dear Kimberly,
Thank you so much! I'm sure she's going to absolutely love it
Warmly, Clément - Founder
Absolutely stunning. So easy to use. Grand daughter was absolutely delighted
Dear Lynda,
Thank you so much for your lovely words! Knowing your granddaughter was absolutely delighted — that's truly what it's all about for us. Those reactions are pure magic ✨
So glad you found the process easy too. Enjoy every moment with your little Rainbow Star Princess!
Warmly, Clément - Founder
