Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
AI-powered personalized princess portrait that transforms photos into magical artwork. Customers praised "vibrant colors," "clear" prints, and "beautiful" results. Children were "thrilled" and "mesmerized." Easy creation process with fast delivery. Some felt pricing was high, though quality justified cost for most.
It turned out so pretty!! And it looks just like my granddaughter!!
Dear Linda,
That makes me so happy to hear!! There's nothing better than when the portrait truly captures their likeness 😊
Thank you for sharing!
Warmly, Clément - Founder
Looked just like her and she was so pleased with it.
Dear Gaynor,
That's wonderful to hear — knowing she was so pleased with it truly makes my day! 😊
Warmly, Clément - Founder
The unicorn photo is so beautiful. My granddaughter has not gotten it yet but I know she will love it. She loves princesses and unicorns 🦄
Dear Laura,
Thank you so much for your kind words! I can already imagine her face when she sees herself as a unicorn princess — a little girl who loves both princesses AND unicorns is in for a truly magical moment!
I hope she absolutely loves it. If you'd like to share her reaction, we'd love to hear about it!
Warmly, Clément - Founder
I'd been looking at the unicorn princesses picture for a while and couldn't decide whether to have one done or not. Well I'm so pleased that I had one done of my Granddaughter, it's absolutely amazing quality, well worth the money. Our Granddaughter loves it. The service was very good and delivery within a week.
Dear Nicola,
Thank you so much for your lovely review! I'm so glad you decided to go for it — and even happier to hear your Granddaughter loves it! That's truly the best part for us, seeing their faces light up 😊
It means a lot that you noticed the quality too, we really do put a lot of care into every single portrait.
Thank you for your trust, Nicola!
Warmly, Clément - Founder
Je suis vraiment satisfaite et recommande.
L impression est formidable ,le cadre solide et la toile de bonne qualité. Effet assuré.
Dear Djamila,
Merci beaucoup pour ce retour ! Ravie que la qualité de l'impression, du cadre et de la toile soient à la hauteur. 'Effet assuré', c'est exactement ce qu'on espère à chaque fois 😊
Chaleureusement, Clément - Fondateur
Again this company has outdone themselves. This my 4th purchase & the have maintained their amazing high standards with their pictures. Again, I am over the moon with the purchase for my grandson for Xmas. Three more to go!!
Dear Deborah,
Four purchases in and still going strong — that honestly means the world to me! 🙏
Knowing you trust us again and again for your grandchildren's gifts is the best compliment we could ever receive. And I love that you're already planning three more — your grandkids are going to have the most magical Christmas!
Thank you for your incredible loyalty, Deborah. It truly doesn't go unnoticed.
Warmly, Clément - Founder
Delighted with the result…the little girl was thrilled ..delivery was very efficient .. would recommend .
Dear Michelle,
So lovely to hear the little girl was thrilled — that's exactly what we hope for! 😊
Thank you for the kind words about the delivery too, and for recommending us.
Warmly, Clément - Founder
Wonderful photo!
Dear Martina,
Thank you so much! 😊
Warmly, Clément - Founder
Such a unique, beautiful piece!! Our granddaughter loves her portrait and it will be a cherished gift forever 🥰
Dear Kathy,
What a beautiful thing to hear! Knowing your granddaughter loves her portrait and that it will be cherished forever truly means the world
Thank you so much for sharing this with us!
Warmly, Clément - Founder
So pretty! My lil princess loves her picture. I purchased the digital download and had a 12 x 16 photo printed. Came out perfect.
Dear Lynn,
So glad your little princess loves it! And what a great idea printing it at 12x16 — happy to hear it came out perfect!
Warmly, Clément - Founder
I am blown away at how amazing my canvas print was of my granddaughter on the unicorn. It is incredible and the quality is exceptional. I could not have been more impressed and happier with this beautiful purchase. I will be ordering two more for my other grandchildren.
Dear Christine,
What a wonderful review to read — thank you so much! It truly means the world to know that the portrait of your granddaughter captured that magical feeling you were hoping for. And hearing that the canvas quality lived up to your expectations makes me so happy.
I can only imagine how special it must look displayed at home! Your other grandchildren are in for such a treat — it's going to be so fun choosing the perfect themes for each of them. 😊
Warmly, Clément - Founder
I absolutely love this! I uploaded my first grade picture from 1985 and it looks just like me. I'm very satisfied with the result!
Brook, what a fun idea — using your first grade picture from 1985! That makes me so happy to hear it captured the resemblance so well. Thanks for sharing that with us, it truly made my day! 😊
Warmly, Clément - Founder
My daughter loves her wonderful new magical unicorn princess picture. She looks at it every day. Thank you so much for creating such a wonderful and perfect picture.
Dear Melissa,
This made my day! Knowing your daughter looks at it every day is truly the best thing I could hear — that's exactly the kind of magic we hope to create.
Thank you so much for your kind words, it really means a lot.
Warmly, Clément - Founder
Vibrant, life-like colors -- my granddaughter loved it!
Bradley, so glad to hear the colors really popped — and that your granddaughter loved it! That's exactly what we hope for. Thank you for sharing!
Warmly, Clément - Founder
My first purchase
Ordered two more. My Grandchildren were so excited. I was more than pleased.!!!!
Dear Viola,
What a wonderful feeling when the grandchildren light up like that! And the fact that you came back for two more says everything 😊
Thank you so much for your trust — moments like these are exactly why we do what we do.
Warmly, Clément - Founder
Bravo ! J’ai trouvé la réalisation très réussie !
Ma petite fille Tellulah 4 ans va être trop contente 🥰 Merci
Chère Marie Sylvie,
Merci beaucoup pour ce gentil message ! 😊
J'imagine déjà la réaction de la petite Tellulah en découvrant son portrait… à 4 ans, ça va être un moment magique !
Chaleureusement, Clément - Fondateur
Amazing , it was magical . Was a gift for my granddaughter. She loved it . Will definitely get another one for my other granddaughter. Thankyou
Dear Clivy,
Thank you so much! Hearing that your granddaughter found it magical truly makes my day 😊 There's nothing quite like seeing a little one's face light up with wonder.
How lovely that your other granddaughter will get her own special portrait too — she's in for a treat!
Warmly, Clément - Founder
