Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
A creative digital photo product that brings "imagination and magic to life." Customers praised the "stunning clarity" and "beautiful colours," with many purchasing for grandchildren. The low-cost solution produces "fantastic" personalized photos featuring children in dinosaur adventure scenes. All reviews were 5-star, calling it "perfect" and "fabulous."
My second purchase. A crowd pleaser. Each of the little girls were so happy to see themselves.
Thank you Diane. We are glad you are happy with the result. 😍 - Joanna
AI is freaky scary. That being said. My granddaughter loves her picture!
This turned out perfect and my granddaughter thought it was amazing!!
Dear Josie,
That makes my day! Knowing your granddaughter thought it was amazing is truly the best feedback we could ever receive 😊
Thank you so much for sharing that!
Warmly, Clément - Founder
Perfect idea to celebrate our grandchildren in superb photos! Very creative and low cost.
I did all five of my grandchildren!
Richard, what a wonderful idea to do all five grandchildren — I can only imagine how special each portrait turned out! It's so great to hear you found the experience creative and enjoyable. Thank you for trusting us to celebrate your grandchildren in such a fun way.
Warmly, Clément - Founder
Purchased a digital copy for my niece. It's a really neat idea that brings imagination and magic, to life!
Dear Tamina,
What a lovely gift for your niece! So glad you appreciate the magic behind it — that's exactly what we're going for ✨
Warmly, Clément - Founder
Fabulous !
Onno Pieter, thank you so much! 😊
Warmly, Clément - Founder
Super klares Foto
Liebe Dagmar,
Vielen Dank, das freut mich sehr! 😊
Herzliche Grüße, Clément - Gründer
I love it! So fun I can’t wait to give it to my granddaughter :)
Gail, so glad you love it! Your granddaughter is going to have the best reaction when she sees herself as a dino adventurer That excitement is exactly why we do this!
Warmly, Clément - Founder
Beautiful !!! My granddaughter loved it !!!
Dear Roseann,
So happy your granddaughter loved it!!! That's exactly what we love to hear 😊
Warmly, Clément - Founder
Stunning clarity.
Just beautiful colours.
Love it
Dear Glennis,
So glad you love it! Those colours really do pop beautifully
Thank you for the kind words!
Warmly, Clément - Founder
Picture turned out so fantastic. My five year-old granddaughter that has cerebral palsy and loves dinosaurs will be so happy to see this.
Dear Colleen,
This truly touched my heart. Knowing this portrait is for your granddaughter who loves dinosaurs makes it so special — I can already picture her face lighting up when she sees herself as a dino adventurer!
What a beautiful gift from a loving grandmother. I really hope it brings her a big, big smile.
Warmly, Clément - Founder
Very happy.
Thank you King! We are glad you are happy with the result. 😍 - Joël
spot on picture of my grand daughter
Thank you so much Diana. 😍 -Joanna
