Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers praised this customizable portrait picture for creating "beautiful" and "stunning" images that brought "smiles" and excitement to recipients, particularly children who love horses. Quality and fast delivery were frequently commended. Some concerns included canvas size expectations versus price and occasional graininess in print quality.
beyond satisfied, happy little girl!
Happy to hear that! A happy little girl is everything we hope for 😊
Warmly, Clément - Founder
My grandson loves his pic
Thank you Leticia! We are glad you are happy with the result. 😍 - Joël
I ordered the download and then purchased my own canvas. It turned out great. Super happy and my kiddo loved it
Thank you so much Jase. We are glad you are happy with the result . 😍 -Joanna
Kids loved their Xmas present
Thank you so much Wendie. 😍 -Joanna
Absolutely beautiful my granddaughter will love these
Thank you so much Theresa. We are glad you are happy with the result . 😍 -Joanna
It’s absolutely beautiful and looks even better than I imagined! Love it!
Thank you so much Bianca. We are glad you are happy with the result . 😍 -Joanna
My beautiful girl loves looking at this picture …she realizes it is her ….She is almost transferred back in time by looking at it ….She will be 3 in November…I absolutely love this picture…
Thank you so much Donna. We are glad you and your girl are happy with the result . 😍 -Joanna
Love my horse princess picture of my granddaughter. It is beautiful. Now it’s on a 16X20 canvas. Very satisfied
Thank you so much again Love 🙏
-Patricia
Really easy to do, great fun, excellent results. Thank you
Thank you so much Sarah! Glad you loved it
-Patricia
Was very satisfied
Thank you so much for your trust Diana 🙏
-Patricia
Thank you very much for the beautiful picture. My daughter is very happy. I will expressly order more.
Lovely picture I printed my own one it’s expensive to get the canvas but very nice
Dear Claire,
Thank you so much for the lovely review! I'm really glad you like the portrait 😊
I completely understand about the canvas pricing — it's great that you were able to print it yourself and still enjoy the result!
Warmly, Clément - Founder
It made my granddaughter so happy , the smile on her face was priceless . Excellent thank you 😊
Dear Linda,
That priceless smile is exactly why we do what we do 😊 There's nothing quite like seeing a little girl light up when she sees herself as a horse princess!
Thank you so much for sharing that lovely moment with us.
Warmly, Clément - Founder
Excellent lovely picture really pleased with it
Dear Janet,
So glad you love it!
Warmly, Clément - Founder
Amazing image!!!!!
Caitlin, so glad you love it!! 😊
Warmly, Clément - Founder
Had printed on canvas. I’m sure my granddaughter will love it
Dear Jennifer,
Thank you so much! I'm sure her face will light up when she sees it ✨
Warmly, Clément - Founder
Fantastic! Brought a smile to my granddaughter's face. Highly reccommend.
Dear Nancy,
That smile on your granddaughter's face is exactly what it's all about 😊 So happy this brought her a magical moment!
Thank you for the kind recommendation.
Warmly, Clément - Founder
Love the portrait od my granddaughter!
Dear Karen,
So happy you love it! There's nothing better than a granddaughter turned into a horse princess ✨
Warmly, Clément - Founder
Je croyais que la toile était plus grande vu que jai choisi la grande juste déçu un peu et en ravmchwterai plus a ce prix pour la grandeur obtenue
Chère Sylvie,
Merci pour votre retour honnête. Je comprends tout à fait votre déception concernant la taille de la toile — quand on s'attend à quelque chose de plus grand, c'est normal d'être un peu déçue à la réception. C'est un retour précieux pour nous, et on va s'assurer que les dimensions soient encore plus claires lors de la commande pour éviter ce genre de surprise.
J'espère que malgré tout, le portrait plaît !
Chaleureusement, Clément - Fondateur
This looks so real! Love it!!
Tara, thank you so much! So happy you love it!! 😊
Warmly, Clément - Founder
Very happy with my purchase . My granddaughterwas so excited ! She loves horses.
Dear Esther,
Thank you so much! A little girl who loves horses getting her own Horse Princess portrait — I can only imagine the excitement!
Moments like these are exactly why we do what we do.
Warmly, Clément - Founder
Love it!
Dear Debra,
So glad you love it! ✨
Warmly, Clément - Founder
Fab quality and face very well positioned so looks authentic! Will buy more soon🌸
Fab to hear! So glad the face positioning came out looking authentic – that's always what we're aiming for Can't wait to see which theme you go for next!
Warmly, Clément - Founder
Lovely photograph
Thank you W J! So glad you loved it 😊
Warmly, Clément - Founder
Magnificent picture frame
Fred, thank you so much for the kind words! Really glad you're happy with how it turned out 😊
Warmly, Clément - Founder
