Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
This customizable princess portrait product receives universal praise from customers. Described as "beautiful" and a "fabulous idea," it's particularly popular for granddaughters. Customers appreciate the vibrant colors and easy download process. One noted it "looks exactly like my granddaughter." Used for birthday invitations and framed displays.
My granddaughter absolutely loved it… thankyou
Dear Natasha,
That makes me so happy to hear — there's nothing better than knowing it put a big smile on her face! 😊
Thank you for sharing that with us.
Warmly, Clément - Founder
For my rainbow crazy granddaughter. Such an easy process and fantastic result. Very happy, will be back
Dear Lyn,
So lovely to hear your rainbow-crazy granddaughter has a portrait to match her personality! Really glad the process was smooth and you're happy with how it turned out.
We'd love to see you back anytime 😊
Warmly, Clément - Founder
Fabulous
Dear Nicole,
Fabulous to hear — thank you!
Warmly, Clément - Founder
I absolutely love it...this is a fabulous idea.
Dear Cynthia,
Thank you so much! So glad you love it 😊
Warmly, Clément - Founder
Love this! My granddaughter is our Rainbow Princess and we will use the image for her birthday invitations/favors. Very happy with the purchase.
Worth every penny!!!!!
Terry, so glad to hear that! Thank you for the kind words 😊
Warmly, Clément - Founder
It's 👍🫶
It's wonderful to hear!
Warmly, Clément - Founder
Ordered for my three grand daughters. Honestly, they are beautiful. Had them printed in a local shop on glossy paper A3 size, antique gold frames which match with the fantasy world of unicorns and fairies. Thank you so much. Easy to order and download.
Dear Janice,
What a wonderful idea — antique gold frames sound absolutely perfect for bringing that fairy-tale world to life! I can just picture how stunning all three portraits must look displayed together.
So glad the ordering and downloading process was smooth for you, and thank you for taking the time to share this. Your three granddaughters are lucky to have such a thoughtful grandmother!
Warmly, Clément - Founder
I’m really pleased with my picture. I'm sure I’ll be ordering more. Thanks again for a fabulous product.
Chris, really pleased to hear that! So glad the portrait turned out great 😊
Looking forward to your next order — there are plenty of fun themes to explore!
Warmly, Clément - Founder
looks exactly like my granddaughter, so amazing , love the colors
Dear Lucy,
So happy to hear it looks just like your granddaughter! That's always the best compliment we can get 😊 And those rainbow colors really do make everything feel magical.
Thank you for sharing this with us!
Warmly, Clément - Founder
