Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customizable princess portrait transforms children's photos into stunning artwork with "vibrant colors" and "high quality." Customers said it's "absolutely beautiful" and creates emotional reactions - granddaughters "went dizzy with excitement." Popular for gifts and bedroom decor. One concern about unfinished area on dress, and canvas printing costs can be "quite expensive."
her smile says it all
Her smile is truly the best reward we could ever hope for 😊
Warmly, Clément - Founder
the boys were jealous when they saw their sisters portrait adorable!
That's honestly the best sign that the portrait turned out great — when the siblings get jealous! 😄 Sounds like their sister's Blue Princess portrait made quite the impression. Don't worry, there's plenty of magic to go around for the boys too!
Warmly, Clément - Founder
Beautiful portrait, the colours are so vibrant definitely high quality!
Dear Test,
So happy to hear the colours came out beautifully! That's exactly what we aim for 😊
Thank you for the kind words!
Warmly, Clément - Founder
Loved it!
Hi there,
Thank you so much, glad you loved it! 😊
Warmly, Clément - Founder
Adorable! My daughter was so happy planning to get another design 🥰
So glad your daughter loved her Blue Princess portrait! That happiness on their face is truly the best reward
Excited to hear you're already planning the next one — with so many fun themes, she'll have a blast picking!
Warmly, Clément - Founder
My daughter was overjoyed with her portrait!! She loves it so much !
What a wonderful thing to hear! Knowing your daughter was overjoyed truly makes our day 😊 Those reactions are exactly why we do what we do.
Thank you so much for sharing this with us!
Warmly, Clément - Founder
Breath taking
Thank you Magdalena! We are glad you are happy with the result. 😍 - Joël
This is my 2nd order from South Africa and they make a wonderful unique gift for any little princess. The only negative is having to have the image sent to a company to put on canvas which works out quite expensive.
Thank you Denise! We are glad you are happy with the result. 😍 - Joël
Perfect!!!
Thank you so much Barbora. We are glad you are happy with the result . 😍 - Joël
I have purchased 7-8 of these and I couldn’t be happier. They are Christmas gifts for my grandchildren. So beautiful!!!
Thank you so much Mary. We are glad you are happy with the result . 😍 -Joanna
My great granddaughter loved it.
Thank you so much Deanna. We are glad you are happy with the result . 😍 -Joanna
I got one for both of my daughters and they absolutely love them. They want to show them to everyone and tell everyone. Definitely worth it.
Thank you so much Siobhan. We are glad you are happy with the result . 😍 -Joanna
I use it as my screensaver because I love it so much
Thank you so much Jane! 😍 She looks magical in our Ice Princess portrait! 🙏
-Patricia
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Thank you so much Laura! They look absolutely fantastic 😍
-Patricia
Purchased to Photos from my granddaughters who absolutely loved them and now hanging over their beds
Thank you so much Alan! So glad to hear they love it! Perfect to set up in their rooms 😍
-Patricia
We really loved the picture. I will definately be getting another one done for my granddaughters bedroom in my house.
Thank you so much Patricia 🙏 She looks lovely in our Blue Princess portrait!
-Patricia
I just had to buy one of these for my great niece who is Spanish, it came last week , I love it, I’m not very good with computers so I couldn’t see all there was to offer. I saw a green mermaid but carnt find it. They are expensive maybe if you had offer on but more than one and get discounted. All in all fantastic , I love it … Thankyou ❤️
Thank you so much Janet! 🙏 Our mermaid design is no longer available at this time, we are updating our designs everyday you may check out website for updates.
-Patricia
This is my great granddaughter. She’s 2 and a half. This matches her face exactly! I love it. It’s a beautiful picture. I’ll for sure buy again!
Thank you so much again, we're so happy you loved your portraits
-Patricia
Loverly photo! - and a very good likeness ... very Happy 5*
Thank you so much Leone for sharing! She looks magical
-Patricia
I received the most beautiful cartoon character princesses. These picture res show me how I feel when looking at my daughter and shoe such a lovely picture of my daughter in princess cartoon character. I’m so pleased how it all turned out.
Thank you so much Cindi, beautiful smiles I hope she loves her gift!
-Patricia
It came out absolutely beautiful and my granddaughter was so excited
Thank you so much for your trust Beth So beautiful
-Patricia
Loved the picture, but I ordered and paid for 2 and only got 1 😪
