Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers praised this customizable portrait service that transforms photos into character-themed artwork. Reviews highlight "beautiful" quality, fast delivery, and excellent service. Many said their granddaughters "absolutely loved" seeing themselves as princesses. One noted "It looks just like her." Digital and canvas options available with mounting hardware included. One customer felt digital-only was expensive.
Lovely poster and amazingly fast delivery. It arrived the day before my grand daughter's 4th birthday party which had a Disney 'Frozen' theme. It looked perfect displayed on the table and is now on her bedroom wall where she can see it as she goes to sleep at night.
Dear Linda,
What a wonderful story — I love that it arrived just in time for the party and fit the Frozen theme so perfectly!
Knowing it went from the birthday table to her bedroom wall, where she sees it every night before falling asleep, truly makes my day. That's exactly the kind of magic we hope to create.
Thank you for sharing this — happy belated 4th birthday to your granddaughter! ❄️
Warmly, Clément - Founder
Gorgeous print, absolutely love it. Quick delivery aswell....
Dear Pauline,
So glad you love it! And happy to hear the delivery was quick too 😊
Warmly, Clément - Founder
C’est super !
Dear Geneviève,
Merci beaucoup ! 😊
Chaleureusement, Clément - Fondateur
What a magical birthday gift for my 4 year old granddaughter! So easy to order and the colors are beautiful. The princess years are priceless.
Dear Stacey,
What a beautiful way to celebrate her 4th birthday! Those princess years truly are priceless — so wonderful that you're capturing them in such a special way. I'm so glad the ordering process was smooth and that the colors came out beautifully for her.
Thank you for sharing this with us!
Warmly, Clément - Founder
I was concerned about ordering,things aren’t always the way they look online but I decided to take the risk and was I well rewarded! What a beautiful job just like the preview they send you and mounted on the canvas with a bumper and hanging hardware on it. Recommend this highly.
Dear Mary,
Thank you so much for sharing this — I completely understand that hesitation before ordering, especially when you're not sure if the final result will match what you see on screen. I'm so glad you took that leap of faith and that the portrait exceeded your expectations!
It really means a lot to hear that everything — from the preview to the finished canvas — lived up to what we promised. That's exactly the experience we work hard to deliver every single time.
Your recommendation truly warms my heart. Thank you for trusting us, Mary.
Warmly, Clément - Founder
Great Job and fast!!
Joseph, thanks so much — really glad you're happy with it! 🙌
Warmly, Clément - Founder
I was overwhelmed when I opened the package. It was far better than I expected and my little granddaughter just loved it. Will definitely buy one for my grandson now
Dear Tania,
What a beautiful moment — I can only imagine the look on your little granddaughter's face when she saw herself as an Ice Princess! ❄️ And knowing it exceeded your expectations truly means the world to us.
We can't wait to create something just as special for your grandson — he's in for a treat!
Warmly, Clément - Founder
This was my second purchase. All went well with no issues in the transaction, download, or printing. The quality was outstanding. My Great Grandchildren were thrilled, as was their Mom.
William, thank you so much for coming back for a second portrait — that truly means a lot! 😊
I'm so happy to hear everything went smoothly again, from start to finish. And knowing your great grandchildren AND their Mom were all thrilled? That's exactly what makes this work so rewarding.
Thank you for your trust and loyalty, William. It's a real pleasure to have you as part of the Loverse family.
Warmly, Clément - Founder
The picture came out perfect and my granddaughter (5) loved it! The quality is amazing and I highly recommend Loverse.AI !!!
Dear Lisa,
Thank you so much for this wonderful review! Knowing your granddaughter loved seeing herself as an Ice Princess at 5 years old — that just makes my day! ❄️ There's nothing quite like that sparkle in their eyes when they see the portrait for the first time.
So glad the quality met your expectations too. Thank you for recommending us — it truly means the world!
Warmly, Clément - Founder
Oh my goodness! The Ice Princess Photo of my granddaughter far exceeded my expectations! I absolutely love it! Do not hesitate to order from this company, you will be glad you did :)
Dear Susan,
Oh my goodness, your excitement is contagious! 😊 It makes me so happy to know the Ice Princess portrait of your granddaughter far exceeded your expectations — that's exactly what we hope for every single time.
Thank you so much for the kind words and for encouraging others to give us a try. That means the world to us :)
Warmly, Clément - Founder
I got very pretty gift for my granddaughter!
Dear Guzal,
So happy to hear it turned out pretty! Your granddaughter is lucky to have such a thoughtful grandmother
Warmly, Clément - Founder
Just got mine & I love it 😻 as will my 2 year old granddaughter & a Frozen fan
Dear Bernadette,
So happy you love it! 😻 A 2-year-old Frozen fan is going to absolutely light up when she sees this — I can already picture the excitement! ❄️
Warmly, Clément - Founder
Great quality. Great job! Loved it! Turned out exactly as what was ordered and promised. Speedy delivery time too! Came sooner than expected. Granddaughter just received this last night and EVERYONE loved it! Best gift of the party. They hung it this morning. Truly great. Thank you.
John, this made my morning!
Knowing it was the best gift of the party and that it's already hanging on the wall — that's honestly the best feedback we could ever receive. I can only imagine your granddaughter's face when she unwrapped her Ice Princess portrait!
Thank you for trusting us with such a special gift. Moments like these are exactly why we do what we do.
Warmly, Clément - Founder
My daughter was absolutely delighted when she received her own canvas. The image quality on the canvas was excellent. I’m very satisfied!
My daughter was absolutely delighted — that's exactly what we love to hear! Knowing she lit up when she saw herself as an Ice Princess makes it all worth it ❄️
Thank you so much for taking the time to share this — it truly means a lot.
Warmly, Clément - Founder
When I downloaded the image to print, it was 4 pages, not just one image. I worked around that and was able to print an8x10 . Framed it. My granddaughter loved it!
Dear Carolyn,
Thank you for sharing this! I'm sorry about the download formatting issue — that shouldn't have been confusing, and I appreciate you taking the time to work around it. That's good feedback for us to improve the experience.
But what a wonderful result — an 8x10 framed Ice Princess for your granddaughter! The fact that she loved it really makes my day 😊 That's exactly the kind of reaction we hope for.
Warmly, Clément - Founder
I love it so much!
Jean-Pierre, thank you so much! So glad you love it 😊
Warmly, Clément - Founder
Just got ours and our Granddaughter, Mazie, looks just like the Princess she is!
Raven, thank you so much for sharing this!
Knowing that little Mazie looks just like the princess she is — that truly makes my day. There's something so special about seeing a grandchild's face light up when they recognize themselves in a portrait like that.
I hope it brings her (and you!) joy every time she looks at it! ❄️
Warmly, Clément - Founder
Cute! My daughter loves Frozen 🩵
Grace, so happy to hear she loves it!
Warmly, Clément - Founder
