Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Personalized princess portrait product that transforms children's photos into custom artwork. Customers said it's "absolutely beautiful" and "stunning," praising the quality and ease of setup. Popular as gifts for granddaughters. Some noted concerns about background detail and hair color accuracy, and a few found pricing expensive when ordering multiple items.
I loved my picture. Very natural. Beautiful AI turned my 9 month old great grandaughter into a fairytale princess. At £18 it did seem a tad expensive for just one digital download so I have deducted 1 star.
James, thank you so much for your kind words — hearing that your great granddaughter was transformed into a fairytale princess and that it looked natural really means a lot to us. She must be absolutely adorable! 🎀
I completely understand your feeling about the price for a single digital download, and I appreciate you being honest about it. It's fair feedback and something we keep in mind as we continue to evolve what we offer.
I'm glad the portrait itself brought you joy, and I hope it brings a smile to your great granddaughter's face for years to come.
Warmly, Clément - Founder
we bought two and loved them!
Eleni, so glad you loved them both! 😊
Warmly, Clément - Founder
My grandchildren love seeing their special pictures
Dear Jeannie,
That makes me so happy to hear! There's nothing quite like seeing grandchildren light up when they recognize themselves in something truly magical. Thank you for sharing that joy with us 😊
Warmly, Clément - Founder
Amazing on canvas
Hi Ollie,
So glad you love it on canvas!
Warmly, Clément - Founder
Very pleased with the outcome! And thank you for the refund! I had mistakenly sent the order twice. And you were gracious enough to send it back to me. I’m will recommend to family and friends !!
Guadalupe, thank you so much for taking the time to leave this kind review! 😊
I'm really glad you're pleased with how the portrait turned out! And of course — mistakes happen to all of us, it was only right to get that sorted out for you quickly. I'm happy we could take care of it smoothly.
It means the world to hear you'd recommend us to family and friends. That's truly the best compliment we could receive!
Warmly, Clément - Founder
Wie ein Traum einfach wunderschön
Liebe Franziska,
Wie schön – „wie ein Traum' beschreibt es perfekt!
Vielen Dank für diese wundervollen Worte, das freut mich wirklich sehr.
Herzliche Grüße, Clément - Gründer
My grandaughter loved hers!
Dear Jennifer,
That makes us so happy to hear! There's nothing better than seeing a little princess light up
Warmly, Clément - Founder
lovely portrait, we love it
Thank you so much, glad you love it! 😊
Warmly, Clément - Founder
my daughter is in love with her portrait, she hugged it when she saw it and always shows it off to visitors!
Dear Test,
That image of your daughter hugging her portrait and proudly showing it off to visitors — honestly, that just made my day! 😊 There's nothing quite like seeing a child light up like that. Those are the moments that make everything we do so worth it.
Thank you so much for sharing this with us!
Warmly, Clément - Founder
I had this done for my great granddaughter. We printed 16 by 20 and am so impressed with the way it turned out. Will definitely use this service again.
Thank you Donna! We are glad you are happy with the result. 😍 - Joël
It turned out so good!!! My granddaughter loved it!!
Thank you Amanda! We are glad you are happy with the result. 😍 - Joël
Extremely pleased. Love the colours.
Thank you so much Carol. We are glad you are happy with the result . 😍 - Joël
Looks so much like her. Love it.
Thank you so much Michelle. 😍 -Joanna
Love them
Thank you so much Jo. We are glad you are happy with the result . 😍 -Joanna
She absolutely loved it! She loved everything about it. The process was super easy. I would totally do it again.
Thank you so much Tracey. We are glad you are happy with the result . 😍 -Joanna
I love this canvas! It looks just like my granddaughter I’m ordering another one in blue!
Thank you so much Christy. We are glad you are happy with the result . 😍 -Joanna
Amazing photos
Thank you so much Monica. We are glad you are happy with the result. - Joanna
Love this so much as I always call my granddaughter Princess!
Truly my beautiful Princess!
Thank you so much. We are glad you are happy with the result. - Joanna
My Grand daughter loved it and so did everyone else
Thank you so much Claire! Glad you love it 🙏
-Patricia
Very cute!
Thank you so much Regina! 😍 She looks adorable!
-Patricia
