Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Custom digital portrait transforms children into princesses with stunning results. Customers said the images are "beautiful," "realistic," and "look just like" their children. Fast delivery and easy ordering process praised. Most loved bright colors and excellent quality. Minor concerns: one report of coloring issues when printed, another noted received image differed from preview.
I haven’t received my portrait yet, but the proof is amazing
Brandon, thanks so much for sharing your thoughts already — really glad the proof blew you away! 😊
I completely understand the anticipation of waiting for it to arrive. I'm confident that when you hold it in your hands, it's going to look even better in person. If anything comes up in the meantime, don't hesitate to reach out — we're here for you.
Warmly, Clément - Founder
shes obsessed with purple, now shes a purple princess so cute!
That's so adorable — when the favorite color meets the perfect portrait, it just clicks! So happy she loves being a purple princess!
Warmly, Clément - Founder
I was delighted with the digital photo. Very fast, the customer service was very respectful and friendly. I'm very satisfied and I recommend it. My daughters loved it. I would definitely order again. Thank you!
Thank you so much, Maslyn! We’re thrilled to hear that you and your daughters loved the digital photos. 😍 Your kind words truly mean a lot to us. We look forward to creating more beautiful memories for you again soon!
– Joanna
I ordered the photo for my beautiful little niece for her birthday! Her birthday is in a couple of weeks! I think it is sooo awesome, I think that she will love it!
Thank you Brenda! We are glad you are happy with the result. 😍 - Joël
Love love love!! Will be ordering again
Thank you so much Jaime. We are glad you are happy with the result . 😍 -Joanna
Love these, very beautiful
Thank you so much Nellie. We are glad you are happy with the result . 😍 -Joanna
I absolutely love it and my granddaughter was so happy.
Thank you so much Nikki. We are glad you are happy with the result . 😍 -Joanna
The picture turned out beautiful and it was fast and easy to download
Thank you so much Laura. We are glad you are happy with the result . 😍 -Joanna
Love it , everyone loves it
Thank you so much Debra. We are glad you are happy with the result . 😍 -Joanna
So easy and fun!
Thank you so much Barb. We are glad you are happy with the result . 😍 -Joanna
Canvas was just as pictured and arrived on time. Great for gifting- my girls loved them and so did everyone else that saw them.
Thank you so much Ingrid. We are glad you are happy with the result . 😍 -Joanna
I think my granddaughter is going to love her "princess photo." I do!
Thank you so much Patricia. We are glad you are happy with the result . 😍 -Joanna
The girls loved this and it was such an easy purchase process.
Thank you so much Debbie. We are glad you are happy with the result . 😍 -Joanna
Turned out beautiful! My 4 year old loved it!
Thank you so much Patti. We are glad you are happy with the result . 😍 -Joanna
This is a truly lovely canvas! Excellent quality and service. The site was easy to use and it was nice to be able to preview before purchasing. My daughter will love it!
Thank you so much Maria. We are glad you are happy with the result . 😍 -Joanna
This is a Christmas gift for my granddaughter! She loves princesses so I’m sure she will love seeing herself as a beautiful princess!
Thank you so much Cindy. We are glad you are happy with the result . 😍 -Joanna
Amazing. They are beautiful and fast. Already shared your site to friends.
Thank you so much Linda. We are glad you are happy with the result . 😍 -Joanna
The photos are excellent quality, stunning really. Fortunately my granddaughters love them, me not so much sorry to say. They have their eyes and nose but their mouths have been altered too much. The freckles my eldest has are also not there, which for me as altered her pretty face to much, the other child’s face as been made to look quite long due to making her chin more of a point. Thank you for trying.
Thank you Caron, we're glad the kids love them. 😍 As per your remark on the beauty marks on them we apologize that these were not in the portrait result. We are working hard to make little details like these to be added in our system. 🙏
-Patricia
So beautiful! More beautiful in person!
Thank you Terti. We are glad you are happy with the result. 😍 - Joanna
It was perfect and the image quality was too. I got 2 different ones, one for each of my nieces. The images looked just like them.
Thank you Belqui. We are glad you are happy with the result. Can't wait to see your nieces reaction. 😍 - Joanna
I like share the link with my friend
Thank you Sandra! We are glad you are happy with the result. 😍 - Joël
Looks great!
Thank you Christine! We are glad you are happy with the result. 😍 - Joël
