Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
AI-generated personalized prints with realistic facial features. Customers said "colors and quality are superb" and children were "thrilled." Quick delivery and easy to use. One customer experienced printing issues when enlarging. Overall highly praised for beautiful likeness and quality.
Gorgeous print, beautiful quality and likeness. Looked just like our girl. Loved it
Thank you Vibeke! We are glad you are happy with the result. 😍 - Joël
It came out beautifully. My granddaughter loved it.
Dear Rosemarie,
So happy to hear it came out beautifully and that your granddaughter loved it! That's what it's all about
Warmly, Clément - Founder
My purchases were both amazing. My grandson was thrilled to see himself on a dragon and I guess at six years old its what you dream of doing. My neice has not received hers as yet but I am possitive it will be sheer delight. Thank you they were perfect.
Jan, thank you so much for sharing this — a six-year-old seeing himself riding a dragon is exactly the kind of magic we hope to create! I can only imagine his face 😊
I'm sure your niece is going to have the same wonderful reaction when hers arrives. What a thoughtful gift from you!
Warmly, Clément - Founder
I as a grandfather love these AI framed images
Terry, so glad you love them! There's something special about a grandfather picking out something like this — it really shows how much you care. Thank you for your kind words.
Warmly, Clément - Founder
The canvas was perfect, my granddaughter gasped and said. That’s me!The package arrived early and she was thrilled! Thank you
Dear Susan,
'That's me!' — honestly, that's the reaction that makes everything worth it. I can just picture her face lighting up! 😊
So glad the canvas arrived early too, making the surprise even better.
Thank you for sharing that lovely moment with us!
Warmly, Clément - Founder
These three pictures I ordered are amazing. The colors and quality are superb. Thank you so much. I will recommend your work to everyone.
Dear Patsy,
Thank you so much for your kind words! I'm thrilled to hear the colors and quality exceeded your expectations — that truly means a lot to us. And the fact that you'd recommend us to others is the greatest compliment we could receive. 😊
Warmly, Clément - Founder
I bought this for my granddaughter and she loves it
Dear Gail,
That makes me so happy to hear — there's nothing better than knowing she loves it! 😊
Warmly, Clément - Founder
Got my three yesterday and super impressed! High quality and just as described!
Dear Lorelle,
So happy to hear you love all three! That means a lot to us 😊
Thank you for your kind words!
Warmly, Clément - Founder
Love it!
Dear Lorelle,
So glad you love it! ✨
Warmly, Clément - Founder
Absolutely love!
Dear Cara,
So happy to hear that! Thank you! ✨
Warmly, Clément - Founder
I had just the print done. When I tried to enlarge and print it the top section was black and the bottom cropped off. I will try a different place to print it and hopefully it will work out. In all the photo is great.
Thank you so much Carol. We are glad you are happy with the result . 😍 -Joanna
This was a gift for my son and daughter in law, they loved it
Thank you so much Ofelia. We are glad you are happy with the result . 😍 -Joanna
Wonderful really impressed
Thank you so much Ytter. We are glad you are happy with the result . 😍 -Joanna
My daughter loves her picture...it was delivered really quickly and it is beautiful
Thank you so much Mrs. Annette. We are glad you are happy with the result . 😍 -Joanna
Easy to use, immediate delivery via email. Realistic facial features of intended … very happy
Thank you so much Diane. We are glad you are happy with the result . 😍 -Joanna
I odered three different fairytale prints of my daughter and they came out absolutely beautiful and to her likeness. Thank you!
Thank you so much Jessica. We are glad you are happy with the result . 😍 -Joanna
It is beautiful
Thank you so much Lisa. We are glad you are happy with the result . 😍 -Joanna
Beautiful
Thank you so much Angelina . 😍 -Joanna
Its perfect
Thank you so much Robyn. We are glad you are happy with the result . 😍 -Joanna
I purchased 3 of these and I'm in love with all of them!
Thank you so much Bobbie. We are glad you are happy with the result . 😍 -Joanna
I have ordered several of these and love them all.
Thank you so much Beverly ! 😍 We are glad you love it! - Joanna
