Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
A customizable portrait product featuring children as princesses riding unicorns. Customers said the quality is "amazing" and "beautiful," with digital downloads delivered quickly. Children "loved" and were "thrilled" with results. Some found pricing confusing (digital vs physical). One reviewer noted slight blurriness on larger sizes.
The Unicorn Princess was a great hit for my granddaughters birthday. I just wish I had got her name (Quinn) on it otherwise it was perfect.
Dear Wendy,
So happy to hear the Unicorn Princess was a hit for Quinn's birthday! 🦄 That's wonderful!
Good to know about the name – it's absolutely possible to add it! Feel free to reach out to us via chat and we'll be happy to help you with that.
Warmly, Clément - Founder
Absolutely love our canvas cant wait to give to our grandaughter for her 5th birthday. ❤️❤️
Dear V J,
Absolutely love that she's turning 5 — what a magical age for a Unicorn Princess! I just know her face is going to light up when she sees it ❤️❤️
Wishing her the happiest birthday!
Warmly, Clément - Founder
Love the princess on the unicorn! These printvery nice. Love it and so does my granddaughter!
Dear Susan,
So happy to hear your granddaughter loves her Unicorn Princess portrait! That makes it all worth it 😊
Warmly, Clément - Founder
Sooo cute, great size and good quality, was pleasantly surprised. My granddaughter wants to know where we are hiding her magic horse. She cant stop looking at it and just loves it.
Dear Louise,
This made me smile so much! 😄 The idea of her searching for her magic horse is absolutely priceless — what a wonderful imagination she has!
There's truly nothing better than hearing that a little one can't stop looking at their portrait. Those are the moments that make everything we do worth it.
Thank you so much for sharing this, it really made our day!
Warmly, Clément - Founder
Goed ontvangen en erg mooi
EAM, bedankt! Fijn om te horen 😊
Hartelijk, Clément - Oprichter
Absolutely stunning final image, digital download. Took to officeworks and printed a poster and its brilliant quality. Will order some for neices and nephews now!
Dear Belle,
So glad the quality held up beautifully even as a poster – that's wonderful to hear! And how lucky are those nieces and nephews about to be surprised 😊
Warmly, Clément - Founder
very beautiful portrait!
Thank you so much, glad you love it! 😊
Warmly, Clément - Founder
looks exactly like my daughter!
Hey Test,
That's the best compliment we could ever receive! So happy the portrait captured her perfectly 😊
Warmly, Clément - Founder
niece loved it! adorable xx
Hi there,
So happy your niece loved it! That's what it's all about ✨ xx
Warmly, Clément - Founder
birthday gift came in time , loving it!
Glad it arrived right on time and that you're loving it!
Warmly, Clément - Founder
we love it i also got one for her sister !
So glad you love it — and how sweet that her sister got one too! 😊
Warmly, Clément - Founder
the resemblance is so good! expected exceeded !
Test, thank you so much! 😊 Hearing that the resemblance exceeded your expectations truly makes my day — that's exactly what we strive for with every portrait.
Warmly, Clément - Founder
another portrait for my little one were obsessed with these ! thank you for consistent quality!
Hey Test!
So glad to hear you're back for another one — that really means the world! Knowing you keep coming back and trust us with these portraits for your little one is honestly the best feedback we could ask for.
Thank you for your loyalty and your kind words about the quality — we work hard to keep it consistent, so hearing that makes my day!
Warmly, Clément - Founder
kids loved it
Hi there,
So glad the kids loved it! That's what it's all about 😊
Warmly, Clément - Founder
gorgeous portrait for my gorgeous niece birthday!
What a lucky niece to have such a thoughtful aunt/uncle! So happy the portrait turned out gorgeous — she deserves it!
Warmly, Clément - Founder
birthday gift went well! other moms wanted to know where i ordered from
What a compliment — when other moms start asking, you know you nailed the gift! 😄 So glad it was a hit at the birthday!
Warmly, Clément - Founder
