Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers love this customizable portrait featuring children riding flying dinosaurs. Reviews praise the "great quality" and "beautiful" design, with grandparents frequently purchasing as gifts. The ordering process is "super easy" with "fast delivery." However, some noted concerns about pricing being "too expensive" and a few found image clarity darker than expected.
I'm so happy with my Dino Flying Girl portrait! The quality is beyond my expectations. Our granddaughter is going to be thrilled with her birthday present. Her mom, our daughter, thinks so too!
Sincerely,
A Very Satisfied Customer
Dear Kathy,
What a wonderful birthday surprise! I can only imagine how thrilled your granddaughter is going to be when she sees it 😊 And the fact that her mom loves it too makes it even more special — it sounds like this portrait is going to be a real hit with the whole family!
Thank you so much for your kind words about the quality. It truly means a lot.
Wishing your granddaughter the happiest of birthdays!
Warmly, Clément - Founder
Så nöjd! Vår tjej blev överlycklig
Hej Jennie,
Så roligt att höra att er tjej blev överlycklig! Det är precis sådana reaktioner som gör allt värt det 😊
Varmt, Clément - Grundare
This picture is absolutely incredible. My granddaughter is going to love it!! I know I sure do!
Dear Lisa,
What a wonderful reaction! I can only imagine how your granddaughter's face is going to light up when she sees it ✨ And the fact that you love it too makes it even more special — that's exactly the kind of joy we hope to create!
Thank you so much for sharing this with us, it truly means a lot.
Warmly, Clément - Founder
Fantastic present for my granddaughter, I'm sure she will love it. Thank you. Fast delivery and well packaged.
Andrew, thank you so much for taking the time to leave this lovely review! 😊
I'm sure your granddaughter is going to absolutely light up when she sees it — there's nothing quite like that moment! Fast delivery and careful packaging are things we really pay attention to, so I'm glad that came through.
Thank you for trusting us with such a special gift.
Warmly, Clément - Founder
Very beautiful
Dear Natalia,
Thank you so much! 😊
Warmly, Clément - Founder
Absolutely love this, I wanted to wait until I had printed the file to see how it came out - it's perfect, our granddaughter is going to love this when she sees it.
Dear Wendy,
Thank you so much for taking the time to come back and share this after printing it — that means a lot! I'm so glad it turned out perfect.
I can only imagine your granddaughter's face when she sees it — that moment is going to be absolutely priceless. I hope you enjoy every second of it!
Warmly, Clément - Founder
Absolutely beautiful. Everyone I showed it to was blown away.
Dear Wren,
That makes me so happy to hear! There's nothing better than seeing people's reactions when they first see the portrait — that 'wow' moment is exactly what we hope for. 😊
Thank you for sharing it around!
Warmly, Clément - Founder
My daughter loved her Mother’s Day present.
The portrait captures the Brave child my granddaughter is.
Dear Carol,
What a beautiful way to celebrate Mother's Day — a portrait that truly reflects your granddaughter's brave spirit. It sounds like you know her so well, and that makes the gift even more meaningful.
So glad your daughter loved it too!
Warmly, Clément - Founder
I absolutely love the picture of our granddaughter riding the dinosaur flying through the sky. I can’t wait for her birthday. The process was super easy and delivery fast. Thank you. I’ll use this site again.
Dear Constance,
What a wonderful birthday surprise that's going to be! I can just imagine her face when she sees herself flying through the sky on a dinosaur — that's the kind of magic that makes a birthday unforgettable.
So happy to hear the whole experience was smooth and easy for you, from start to delivery. And we'd love to have you back — there are so many fun themes to explore for future occasions!
Thank you for your kind words, Constance. I hope her birthday is absolutely magical.
Warmly, Clément - Founder
The picture turned out great. My granddaughter loved it. She's 2 and loves dinosaurs and got such a kick out of seeing herself flying on top of one. It was a gift for my daughter and her Mother in law for Mothers Day and they loved it too.
Dear Melinda,
What a wonderful story! I can just imagine your little granddaughter's face lighting up seeing herself flying on a dinosaur — a 2-year-old who loves dinos is about the coolest thing ever!
And what a thoughtful idea to turn it into a Mother's Day gift for both your daughter and her Mother-in-law. I'm so glad it brought smiles all around!
Thank you for sharing this with us, it truly made my day.
Warmly, Clément - Founder
Love your beautiful designs. I bought 2 in March for my grandchildren’s birthday so I was excited to get another one for a 3rd granddaughter for HER birthday and wanted to use my THANK YOU coupon but for some reason, it NEVER accepted the codes for the discount . That was a bit disappointing but I just ordered it anyway. The scenes are very cute!!!
Dear Barbara,
Thank you so much for your kind words about the designs — it really means a lot! And how wonderful that you're now gifting a third grandchild with her own portrait. That's incredibly sweet
I'm sorry about the trouble with the coupon code though — that's definitely not the experience you should have had, especially as a returning customer. I completely understand the frustration. I'll have our team look into what happened so we can make it right for you. Please reach out to us via chat so we can sort this out!
Thank you for your loyalty and trust, Barbara — it truly means the world.
Warmly, Clément - Founder
I am delighted with my canvas for my Grandaughter. This is the 2nd one I have purchased a Princess one for the 5 year old and the flying dino for the 3 year old as she loves dinosaurs. Thank you
Dear Patricia,
Thank you so much for coming back for a second portrait! It means the world to know you loved the first one enough to order again. A 3-year-old who loves dinosaurs sounds absolutely wonderful — she clearly knows what she likes!
I hope both granddaughters enjoy their portraits and that they bring big smiles every time they see them.
Warmly, Clément - Founder
The portrait of my granddaughter is beautiful. Ordering the portrait was easy and it came in less than a week.
I highly recommend this company.
Dear Carol,
Thank you so much for taking the time to share your experience! I'm truly happy to hear that you love the portrait of your granddaughter — I'm sure she looks absolutely adorable on it
It's also great to know that the ordering process was smooth and that delivery was quick. That's always what we aim for!
Your recommendation means the world to us. Thank you for your trust, Carol.
Warmly, Clément - Founder
These photos are so fun! My grandson must have held his for 15 minutes before even putting down. He’s in love!
Dear Rebecca,
That image of your grandson holding onto his portrait for 15 minutes straight just made my day! 😊 You can really tell when a little one is truly captivated by something — that's the best kind of reaction.
Thank you so much for sharing that moment with us!
Warmly, Clément - Founder
Great quality.The 4 year old imagination is in overdrive. Priceless!
Dear Lorraine,
A 4-year-old's imagination in overdrive — honestly, that's the best compliment we could ever receive! Those moments are truly priceless 😊
Thank you so much for sharing that!
Warmly, Clément - Founder
My girls photo is absolutely amazing and she loves it, the only thing I disliked is I put a photo in and it generated and loved it but wanted a different face so I
added a new one and re generated it and the face changed bit so did the entire picture. Which I unfortunately had not fully realized and I purchased that one. Yes I like the photo I got but loved the original version.
Dear Addalee,
Thank you so much for sharing this, and I'm really glad your girl loves her portrait! That makes me happy to hear 😊
I completely understand the frustration though — falling in love with that first version and then not realizing the whole image had changed when you regenerated with a new photo. That's a really valid point, and I appreciate you explaining exactly what happened. It's the kind of feedback that helps us think about how to make the experience clearer so others don't run into the same surprise.
If you'd like, feel free to reach out to us through our chat — our team would be happy to see if there's anything we can do to help you get closer to that original version you loved.
Warmly, Clément - Founder
It’s fantastic!!!!
Dear Meg,
So happy you love it!!!!
Warmly, Clément - Founder
So adorable!❤️❤️❤️
Dear Celinda,
So happy you love it! ❤️❤️❤️
Warmly, Clément - Founder
WOW!!!! Great image
WOW!!!! So happy you love it! 😄 Thank you for the amazing feedback!
Warmly, Clément - Founder
Het is erg leuk maar eigenlijk veels te duur
Beste D. Jonker,
Dank je wel voor je eerlijke feedback! Fijn dat je het resultaat leuk vindt 😊
Ik begrijp je opmerking over de prijs – dat neem ik zeker mee. We doen ons best om de beste kwaliteit te leveren, maar ik waardeer het dat je dit deelt, het helpt ons om te blijven verbeteren.
Hartelijke groet, Clément - Oprichter
Photo impeccable. Dommage que les posters sont si chers
Chère Véronique,
Merci beaucoup pour votre 5 étoiles et ravie que la photo soit impeccable ! 😊
Je comprends tout à fait votre remarque sur le prix des posters. C'est un retour précieux que je prends en compte.
Chaleureusement, Clément - Fondateur
Loved it
Timothy, glad you loved it! 😊
Warmly, Clément - Founder
i Have ordered three different poses of my grand daughter Sophia and love all of them. They are so sweet and she loved them so much
Dear Sheryl,
Three portraits of Sophia — that's wonderful! It makes me so happy to hear she loved all of them. Knowing that both you and your granddaughter share that joy together is exactly what makes this so meaningful to us.
Thank you for your trust and loyalty, Sheryl — it truly means a lot 😊
Warmly, Clément - Founder
