Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 16 × 20 inches (40 × 50 cm) at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customizable digital princess portrait service praised for exceptional quality and likeness. Customers said pictures are "absolutely beautiful" with "great likeness" and instant digital delivery. Children loved seeing themselves as princesses. One shopper noted colors could be more vibrant. Easy process, responsive support, prints well on canvas and poster sizes.
Absolutely beautiful result, my granddaughter love her princess picture we gave her for her golden birthday!
Robert, what a wonderful gift idea for a golden birthday — that makes it even more special! Knowing your granddaughter loved seeing herself as a princess truly makes our day. Thank you for sharing that moment with us.
Warmly, Clément - Founder
My granddaughter’s fantasy picture turned out great. Haven’t heard from her yet, but I’m sure she will love it, I did !
Dear Janice,
Thank you so much for the kind words! I'm glad the portrait turned out great and that you loved it — I have a feeling your granddaughter's reaction is going to be priceless when she sees it!
I'd love to hear how she reacts when she finally does!
Warmly, Clément - Founder
Wow! Picture turned out great! Had it made into a 16 x 20 and it is beautiful! My granddaughter will love it!
Dear Ronna,
Wow indeed! A 16x20 — that must look absolutely stunning! 😍 Your granddaughter is going to be over the moon when she sees it. I can already picture the magic on her face!
Thank you so much for sharing this — it truly makes my day.
Warmly, Clément - Founder
Lovely
Scott, thank you! So glad you loved it 😊
Warmly, Clément - Founder
Absolutely Beautiful Pictures 🤩
Dear Lillian,
Thank you so much! 🤩 So happy you love them!
Warmly, Clément - Founder
Beautiful digital copy! Very impressed with the copy! Will be back for more!Thank you
Dear Charlene,
So happy you love it! Thank you for the kind words — it really means a lot. We'd love to have you back anytime! 😊
Warmly, Clément - Founder
Very happy with the digital print - got it instantly. Can't wait for my granddaughter to see her print. I chose a digital as I needed the print quickly.
Dear Customer,
So glad the digital option worked perfectly for your timeline! I hope your granddaughter's face absolutely lights up when she sees herself as a Nebula Princess ✨
Thank you for your trust in us!
Warmly, Clément - Founder
Love, love love so much!
Dear Carolyn,
Love, love, love hearing that! 😊 Thank you so much!
Warmly, Clément - Founder
Absolutely breathtaking, everyone I have bought is exactly that, they are absolutely gorgeous, my granddaughters will love it, and they will be forever amazed, Thank you, precious.
Dear Pamela,
What a beautiful message — thank you so much! Knowing you keep coming back and that each portrait continues to take your breath away truly means the world to me.
I can only imagine your granddaughters' faces when they see them — that forever amazed feeling is exactly what we hope to create. They're so lucky to have a grandmother who gives them such magical gifts!
Thank you for your trust and your kind words, Pamela. It means more than you know.
Warmly, Clément - Founder
This is the second portrait that I’ve ordered and they both have been absolutely fabulous. Thank you so much. You’re so skilled and they are so lovely! My great granddaughter’s are just crazy about them.💕💕💕💕👌
Dear Cheryl,
What a wonderful message to read — thank you so much for coming back for a second portrait! Knowing that both turned out fabulous means the world to me.
And hearing that your great granddaughters are just crazy about them... that truly makes my day! There's nothing better than imagining their little faces lighting up. They're lucky to have a great grandmother who gives them such magical gifts!
Thank you for your trust and your kind words, Cheryl.
Warmly, Clément - Founder
Absolutely beautiful. I ordered the download on this and 3 others. Then had them printed in poster size, the colours are beautiful, very clear highly recommend.
Dear Amanda,
Thank you so much! What a brilliant idea to have them printed in poster size — I can only imagine how stunning those colours look on a larger scale. So glad the quality held up beautifully for you.
Really appreciate the recommendation! 😊
Warmly, Clément - Founder
Absolutely beautiful picture quality. It turned out really great on canvas. Fast and easy to create. My questions were responded to very quickly. I am highly satisfied.
Dear Jill,
Thank you so much for this wonderful review! I'm really glad the canvas turned out beautifully — hearing that the quality exceeded expectations always makes my day.
And I'm happy to know our team was able to get back to you quickly with your questions. That matters a lot to us.
Thank you for your trust, Jill!
Warmly, Clément - Founder
Super easy and quick photo build process. Purchased the digital copies for quickest product. Well priced. Easy to download, easy to share. Haven't printed yet but I do not anticipate any issues. Will def purchase photos from this vendor again. Highly recommend.
Dear Belinda,
Thank you so much for taking the time to share your experience! I'm really glad the whole process felt smooth and easy from start to finish — that's exactly what we aim for.
And when you do get around to printing, I think you'll be really happy with how they turn out! With over 200 themes to explore, I have a feeling we'll be seeing you again soon 😊
Thanks again for the recommendation — it truly means a lot!
Warmly, Clément - Founder
The pictures I have ordered turned out just beautiful. My 2 grandaughters who love princesses became just that in these photos. Your work is perfection. Looks just like them. They smiled all day after seeing them.
Dear Jeanne,
What a beautiful thing to hear — your granddaughters smiling all day! That truly warms my heart. There's nothing quite like seeing a little girl light up when she sees herself as the princess she already is. ✨
Thank you so much for those incredibly kind words. Knowing the portraits captured their likeness so well and brought them that much joy is exactly why we do what we do.
You clearly know how to make your granddaughters feel like royalty!
Warmly, Clément - Founder
I love the pictures. So imaginative and they look like my grandchildren! I had them emailed, I have them and can print myself. Great experience!
Dear Donna,
Thank you so much! It makes me really happy to hear the portraits captured your grandchildren's likeness so well — that's always what we're striving for. And I love that you went with the digital option so you can print them exactly how you'd like. What a wonderful gift for them!
Warmly, Clément - Founder
Great likeness and scene. The download costs plus the printing costs do make this a one time event though. But, know she’ll love the princess look!
Hi Dixie's Mom,
Thank you for the kind words — so glad the likeness and scene turned out well! I completely understand the feeling about the costs adding up, and I appreciate you being straightforward about that. It's valuable feedback.
Most importantly, I love that you know she's going to love her princess look — that reaction is what it's all about! 😊
Warmly, Clément - Founder
I have purchased two portraits and the quality is fantastic, the faces are exactly like the photo. My great grandchildren will absolutely love seeing themselves on a flying dinosaur and as a magical princess.
Dear Yvonne,
What a wonderful great-grandmother you are! A flying dinosaur AND a magical princess — those are two very different adventures, and I love that each portrait captures exactly who they are. It means so much to hear that the faces matched perfectly, that's always what we work hardest to get right.
I can only imagine the looks on their faces when they see themselves in those portraits!
Warmly, Clément - Founder
Beautiful quality, my great grandaughter (4 yr old) absolutely loved it. I would throughly recommend this product.
Dear Dianne,
Thank you so much for this lovely review! It truly warms my heart to know your great granddaughter absolutely loved it — I can just imagine the sparkle in a 4-year-old's eyes seeing herself as a Nebula Princess! ✨
That means the world to us. Thank you for the recommendation and for making such a special gift for her.
Warmly, Clément - Founder
This " magic" added to my granddaughter's face is just beautiful!
Dear June,
Thank you so much! There's nothing quite like seeing that magic come to life on a little one's face ✨
Warmly, Clément - Founder
Most beautiful picture I’ve ever seen. It truly is as beautiful in person as it is in the picture. My little granddaughter looks so amazing and she is going to love this portrait of herself.
Dear Sandra,
What a wonderful thing to read — thank you so much for those kind words! Knowing that the portrait looks just as beautiful in person truly means the world to us.
I can only imagine your granddaughter's face when she sees herself as a Nebula Princess ✨ That moment of pure wonder is exactly why we do what we do. I hope it becomes a memory you both treasure!
Warmly, Clément - Founder
Loved it, looks just like her, can’t wait for her to see it!
Dear Donna,
So exciting that you're about to surprise her with it! 😊 I hope her reaction is absolutely priceless — I'd love to hear how it goes!
Warmly, Clément - Founder
An excellent likeness of my granddaughter. She was very pleased with the whole image.
Eric, thank you so much! Knowing your granddaughter was pleased with the whole image really makes my day — that reaction is exactly what we hope for. It's wonderful to hear the likeness came through so well.
Warmly, Clément - Founder
My daughter loves it.
Dear Karen,
So happy to hear she loves it! 😊
Warmly, Clément - Founder
