Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers praised this customizable portrait product for its "beautiful quality" and stunning results. Many purchased it as birthday gifts for granddaughters. Reviews highlighted "great quality, beautiful detail, rich colors" and fast delivery. The digital download option was appreciated for easy printing at local stores. Customer service received high marks for responsiveness.
I loved it! I did the whole family!
Dear Carol,
That makes me so happy to hear! Doing the whole family is such a wonderful idea 😊
Warmly, Clément - Founder
I got a digital download I have not been too Office works yet to put on canvas but you can just tell looking at it it is going to be absolutely gorgeous and the fact that my granddaughter has these beautiful curls she looks fantastic as a princess.
I was extremely happy at how easy it was as I'm 58 and put it this way I get a new phone and I asked my daughter where the on button is already off button is so to be able to use your site and I've found your customer service when I had questions replied very much to trace the next day very polite very great customer service. And when I ask customer service what size canvas I should put my granddaughter on so that it doesn't lose clarity or go fuzzy I've got an immediate response so I know exactly what size canvas will make her picture crystal clear.
So I'm hoping to get there tomorrow to Officeworks to get my digital download put onto my canvas.
Absolutely love your company and have been telling friends about it
Dear Karen,
What a lovely review to read! I can just picture your granddaughter with her beautiful curls looking absolutely stunning as a Ballroom Princess — I have no doubt that once it's on canvas, it's going to take your breath away!
And honestly, your comment about asking your daughter where the on button is on a new phone made me laugh out loud 😄 — so the fact that you found our site easy to use is genuinely one of the best compliments we could receive. That's exactly what we aim for.
I'm also really glad our customer service team was able to help you quickly with the canvas sizing — getting that clarity right makes all the difference, and your granddaughter deserves to look crystal clear!
I really hope the trip to Officeworks goes perfectly tomorrow, and thank you so much for telling your friends about us. That truly means the world to a small company like ours.
Warmly, Clément - Founder
I ordered the digital version and had it printed at CVS. It turned out amazing. I framed it with a white frame and it was a perfect birthday gift for my granddaughter.
Dear Lisa Ruth,
What a wonderful idea to print it at CVS and frame it with a white frame — I can just picture how beautiful that turned out! Knowing it made the perfect birthday gift for your granddaughter truly makes my day.
Thank you so much for sharing this!
Warmly, Clément - Founder
I purchased the digital download and printed at CVS. It turned out perfect! My little grandson I’ll love it’
Dear Lisa Ruth,
So happy it turned out perfect printing at CVS — that's a great idea! Your little grandson is going to absolutely love seeing himself as a Ballroom Prince
Warmly, Clément - Founder
Beautiful pic!!
Dear Suzanne,
Thank you so much! So happy you love it ✨
Warmly, Clément - Founder
Perfect!! My daughter was in awe. Super easy to look at the images and order.
Pip, so happy to hear your daughter was in awe — that's exactly the kind of reaction that makes our day! And glad the whole process was smooth from start to finish. Thank you for sharing! 😊
Warmly, Clément - Founder
I'm delighted with the canvas I purchased to decorate my great granddaughters' room. It is absolutely beautiful. I am ordering a second one right away of her little sister, whom she shares the room with.
Dear Ersilia,
What a wonderful grandmother you are! I can just picture how magical their shared room is going to look with both sisters side by side as ballroom princesses. That's such a thoughtful and loving idea — each little girl deserving her own special portrait.
Thank you so much for coming back for a second one. That truly means the world to me.
Warmly, Clément - Founder
The picture looks like my granddaughter her birthday is next month I know she going to love it
Lovely imaginative picture
Dear Camilla,
Thank you so much! So glad you loved it 😊
Warmly, Clément - Founder
It’s absolutely beautiful!!
Dear Lizette,
Thank you so much! So happy you love it 😊
Warmly, Clément - Founder
The picture looks like the real thing. Beautiful quality
Captures my granddaughter's joy completely! Great quality, beautiful detail, rich colors!! I will not be showing this to her until her birthday in December (unless a moment arises when she needs a boost to her day). I know she's going to love love love it.
Dear Kathryn,
What a beautiful plan — having it tucked away for her birthday, but ready to brighten her day if she ever needs that little boost. That says so much about you as a grandmother
I just know her reaction in December (or whenever the perfect moment comes!) is going to be absolutely priceless. She's going to love love love it indeed!
Thank you so much for sharing this — it truly made my day.
Warmly, Clément - Founder
Superschön
Me encantó!!!
My granddaughter will get her portrait at her birthday party in July, but all my friends that seen it were shocked at how beautiful she looked in it,so unbelievable beautiful.
Dear Lori,
Oh, I can only imagine the reactions at her birthday party in July if your friends are already this amazed! 😊 That moment when she sees herself as a Ballroom Princess is going to be absolutely magical — I'd love to hear how she reacts!
Thank you so much for sharing this, it truly means the world.
Warmly, Clément - Founder
Good morning I’m so happy for the amazing picture of my granddaughter for her birthday it came fast thanks 🙏
Dear Ilham,
Good morning to you too! 😊 So happy it arrived right in time for her birthday — I hope she absolutely loved it! 🙏
Warmly, Clément - Founder
Très contente de l'achat que j'ai fait mprimer
Chère Odette,
Merci beaucoup pour votre avis, ravie que vous soyez contente du résultat ! 😊
Chaleureusement, Clément - Fondateur
Fantastic quality
Dear Geraldine,
Thank you so much! Glad you loved the quality 😊
Warmly, Clément - Founder
Wonderful product..works out expensive when you have lots of keen little ones all wanting one. Worth it to see their faces when it's printed. Thank you.
Dennis, thank you so much for this lovely review! I completely understand — when you've got a whole bunch of little ones all wanting their own, it does add up quickly! But you said it perfectly — seeing those faces when they hold their printed portrait is truly priceless. That joy makes it all worth it.
Thank you for making so many little ones happy 😊
Warmly, Clément - Founder
Très satisfaite. Commande reçue rapidement. Belle qualité.
Chère Nicole,
Merci beaucoup pour ce retour ! Ravie que la qualité et la rapidité soient au rendez-vous 😊
Chaleureusement, Clément - Fondateur
The quality was very good and my granddaughter loved it
Dear Julie,
Thank you so much! Knowing your granddaughter loved it truly makes our day 😊
Warmly, Clément - Founder
My granddaughter loved it
Dear Gwendoline,
That's all that matters! So happy she loved it 😊
Warmly, Clément - Founder
