Frequently Asked Questions
Tap any question to see the answer
Trust & Safety
Is this website safe and legitimate?
Yes. Loverse has been trusted by thousands of grandparents since 2023.
- 4.8 stars from over 1,300 verified reviews on Trustpilot
- Secure checkout powered by Shopify
- PayPal, Apple Pay, Google Pay, and all major credit cards accepted
- Real humans answer your questions through our Live Chat
Is payment secure?
Yes. Bank-level security on every order.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your card details are encrypted on checkout. We never see or store them. Our store runs on Shopify, the same platform trusted by millions of stores worldwide.
About Your Portrait
Will it really look like my little one?
Yes. The portrait keeps their unique features:
- Their facial features and face shape
- Eye color and expression
- Hair color and style
- Their beautiful smile
Each portrait is uniquely generated, so it may look slightly different from the example images. That is what makes yours one of a kind.
Not happy with the first result? Simply click the GENERATE button again to create a new version. It is instant and unlimited.
What photo works best?
For the best portrait, use a photo that is:
- Clear and well-lit, with no shadows on the face
- Front-facing, looking at the camera
- Recent, showing how they look now
- A close-up of the face (we can crop if needed)
Please avoid blurry photos, sunglasses, heavy filters, or photos taken from very far away.
What if I don't like the portrait?
We will redo it until you love it.
- Not happy? Click GENERATE again for a new version. Instant and unlimited.
- Want to try a different photo? We create a new portrait free.
- Still not right? 100% money-back guarantee.
Over 1,300 customers rate us 4.8 out of 5 on Trustpilot.
Delivery & Timing
How long will it take to receive my portrait?
Digital Portrait: Instant.
- Appears on your screen right after checkout
- Also sent to your email
- Please check your spam folder if you do not see it
Canvas Print: 5 to 10 business days.
- Printing takes 1 to 2 business days
- Shipping takes 3 to 6 business days
- Tracking code sent to your email
Will it arrive in time for a birthday or event?
Plan ahead for the best experience.
Digital Portrait (Instant): Perfect for last-minute gifts. You can print at home or at any local photo printer like Walgreens, CVS, or Walmart the same day.
Canvas Print: For birthdays and special events, we recommend ordering at least 10 days in advance.
Where are canvases shipped from?
We ship locally from your country. If you are in the US, it ships from the US. Same for the UK, Australia, Germany, France, and other countries we serve.
You get a premium cotton canvas with fade-resistant inks, fast 3 to 6 day delivery, tracking included, and a free replacement if your order arrives damaged or is lost in transit.
Digital Portraits
What size is the digital portrait? Can I print it?
Your digital file is print-ready and high quality.
- High resolution, suitable for printing up to 8 × 10 inches at professional quality
- Perfect for printing at any local photo printer like Walgreens, CVS, or Walmart
- Great for phone wallpapers, greeting cards, and sharing on Facebook
Can I order for multiple grandchildren?
Absolutely. Many grandparents order for all their grandchildren.
- Create as many portraits as you like
- Mix different styles like princesses, superheroes, and dinosaurs
- Each portrait is made individually with care
Making matching portraits for siblings? Many grandparents love hanging them side by side.
Help & Support
I need help. I'm not good with computers.
We are here for you. We help grandparents like you every day.
Click the chat icon in the bottom right corner of your screen. We can walk you through it step by step, or even create the portrait for you.
I don't like my first result. What can I do?
Just click GENERATE again. Each click creates a brand new, unique portrait. Keep clicking until you find the perfect one. It is instant and unlimited.
Still not happy? You can also:
- Try a different photo. A clearer, front-facing photo often works better.
- Tap the chat icon in the bottom right corner and we will help you get it right.
- Request a full refund under our 100% money-back guarantee.
Why doesn't it look exactly like the example?
Each portrait is uniquely generated. That is what makes it special.
Our AI creates a one-of-a-kind artwork just for your child. While it follows the same style and theme as the example, small details like pose or background may vary. Your portrait is truly unique, and no one else has the same one.
Prefer a different variation? Click GENERATE again for a new unique version.
Still have questions?
Tap the chat icon in the bottom right corner of your screen to speak with a real person. We typically respond within minutes.
Customers are highly satisfied with this charming pumpkin-themed artwork. Shoppers praised it as a delightful gift, with one noting their granddaughter loves her picture and grandparents now have one on their wall too. All reviews gave 5-star ratings, describing it as "great" with complete satisfaction.
Beautifully blended her face onto the mermaid, she was delighted with it, and the bright blue colour was fantastic! She also loved being a princess riding a unicorn, her favourite I think, but she's looking forward to seeing them both in her newly decorated bedroom!
Dear Sally,
What a wonderful picture you've painted with your words! I can just imagine her excitement seeing herself as a mermaid AND a princess riding a unicorn — no wonder she can't pick a favourite! 😊
The thought of both portraits finding their place in her newly decorated bedroom is just lovely. That's going to be one magical room!
Thank you so much for sharing this — it truly made my day.
Warmly, Clément - Founder
My granddaughter loved it! Great quality. Will definitely purchase more in the future.
Dear Connie,
That makes my day! So happy your granddaughter loved her portrait — there's nothing better than seeing their faces light up. And thank you for the kind words about the quality!
We'd love to create more magical moments for her whenever you're ready 😊
Warmly, Clément - Founder
She loved it. Said it is awesome! That was my goal. You guys did great.
Alan, that's exactly what it's all about — hearing 'it's awesome!' Mission accomplished! 😄
So glad you hit your goal and that she loved it. Thanks for trusting us to help make her day.
Warmly, Clément - Founder
It was super cute and everyone loves it!
Dear Shelly,
So happy to hear everyone loves it! 😊 That's the best kind of feedback.
Thank you for your kind words!
Warmly, Clément - Founder
Love it great quality and quick response
Dear Narelle,
So glad you love it and that everything went smoothly! 😊 Thank you for the kind words.
Warmly, Clément - Founder
Got this for my granddaughter who loves horses and is taking riding lessons.
LaDonne, what a perfect pick for a little cowgirl in the making! There's something special about matching a portrait to a real passion like that — riding lessons and all. I hope she loved it!
Warmly, Clément - Founder
Das Leinwand Bild mit meiner Tochter ist super schön geworden und hängt schon an der Wand in ihren Zimmer der Preis ist zwar etwas heftig aber es hat sich gelohnt zu bestellen.Auf jeden Fall empfehlenswert der es liebt 👍👍👍👍👍
Liebe Sandra,
das freut mich so sehr, dass das Bild schon einen Ehrenplatz im Zimmer Ihrer Tochter hat! 😊 Ich verstehe, dass der Preis nicht ganz ohne ist – umso mehr schätze ich es, dass Sie sagen, es hat sich gelohnt. Das bedeutet uns wirklich viel. Vielen Dank für die Empfehlung!
Herzliche Grüße, Clément - Gründer
Muy buena calidad !
A mi hija le encantó y a nosotros también 💜
Sin duda volvería a pedir más de estos cuadros tan hermosos para alguien más de la familia.
Querida Claudia,
¡Qué alegría saber que a tu hija le encantó! Y que toda la familia haya quedado encantada hace que valga aún más la pena.
Será un placer poder crear algo especial para alguien más de la familia cuando quieras 😊
Calurosamente, Clément - Fundador
If you see the AI adjusted image I chose showing my granddaughter's head you will see the strings of the bow are not correct and look wrong. If you can provide me with a corrected image I'd greatly appreciate it.
Dear Sally,
Thank you for your feedback — I completely understand how a detail like the bow strings can stand out, especially when you want everything to look perfect for your granddaughter.
I'd love to get this corrected for you. Please reach out to our team through the chat on our website and they'll be happy to help make it right.
Warmly, Clément - Founder
The mermaid print is perfect and the end result looks so realistic. I love it.
Dear Helen,
Thank you so much! I'm really glad the mermaid portrait turned out just the way you hoped — hearing that it looks realistic is one of the best compliments we can get. 😊
Warmly, Clément - Founder
I am over the moon with the 2 I have received. The clarity is amazing, the quality is high and it even came ready to hang. I have 7 grandchildren and each of them will receive their very own at Xmas (yes I start my shopping very early!). Two down, five to go!!
Dear Deborah,
Over the moon is exactly how your message made me feel! So happy to hear the clarity and quality hit the mark – and ready to hang, straight out of the box, just as it should be! 🙌
Seven grandchildren, each getting their very own portrait for Christmas – what a wonderful grandmother you are! And honestly, I love that you're already on it in advance. Smart shopping right there! Two down, five to go – those are going to be some very magical Christmas mornings.
Thank you so much for your trust, Deborah. It truly means the world.
Warmly, Clément - Founder
Quick and easy to use. Great digital download
Dear Tiffany,
Quick and easy — that's exactly what we aim for! So glad you enjoyed it 😊
Warmly, Clément - Founder
could not be more happy with our purchase! Absolutely love it!! We will definitely be ordering again! The picture is better than expected! One of the best purchases I have made online!
Thank you so much for such wonderful words! It truly means a lot to hear that the portrait exceeded your expectations — that's exactly what we hope for with every single one 😊
We'd love to create more magical moments for you whenever you're ready!
Warmly, Clément - Founder
Amazing, love love love the picture of my granddaughter. She loves it. Very simple to order too.
Dear Trudy,
So happy to hear your granddaughter loves her mermaid portrait! Knowing it brought that kind of joy makes our day. And glad the ordering process was smooth for you too!
Warmly, Clément - Founder
The canvas came out beautifully. My granddaughter loves mermaids and was so surprised when she saw it. In fact, I had the picture put on top of her birthday cake. I will definitely be ordering more canvases as she reaches certain milestones. Had so many comments and fowarding your information to them.
Dear Teresa,
What a wonderful idea to put the portrait on top of her birthday cake — I love that! I can only imagine her face when she saw herself as a mermaid ♀️ That must have been such a magical birthday moment.
It really means the world to hear that you're sharing Loverse with family and friends, and I'm so glad it sparked so many conversations. We'd be honored to be part of her future milestones too!
Warmly, Clément - Founder
Very beautifully designed and the colors are amazing. My granddaughter smiled with delight at her new image which was gorgeous in design!
Thank you
JF
Dear Janet,
Picturing your granddaughter's smile of delight truly made my day! There's nothing quite like that moment when a child sees themselves transformed into a mermaid for the first time — pure magic ✨
Thank you so much for sharing that beautiful moment with us.
Warmly, Clément - Founder
I got a digital mermaid picture for my great niece and she loved it. I made a canvas of her it was adorable
Dear Darleen,
That makes me so happy to hear! The fact that you turned the digital portrait into a canvas for your great niece is such a wonderful idea — I bet it looks absolutely adorable hanging up! Her reaction must have been priceless ♀️
Thank you so much for sharing this with us!
Warmly, Clément - Founder
A mi niña le encantó muchas gracias
Querida Marielena,
¡Qué alegría saber que a tu niña le encantó! Eso es lo más bonito de escuchar ♀️
Muchas gracias por tu confianza.
Calurosamente, Clément - Fundador
